Angie Criollo

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Managed returns, exchanges and refunds in accordance with store policy.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Helped customers locate products and checked store system for merchandise at other sites.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Rotated stock and restocked shelves to maintain product availability and store appearance.
• Answered customer questions about sizing, accessories, and merchandise care.
• Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.

Receptionist

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Kept reception area clean and neat to give visitors positive first impression.
• Resolved customer problems and complaints.
• Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
• Handled cash transactions and maintained sales and payments records accurately.
• Maintained confidentiality of information regarding clients and company.

Veterinary Assistant

• Assist in restraining animals for examinations, procedures, and treatments.
• Monitor the condition of animals before, during, and after medical procedures.
• Provide basic care for animals, including feeding, bathing, and cleaning.
• Assist in collecting samples (blood, urine, feces) for diagnostic testing.
• Prepare and process laboratory samples, including slides and cultures.
• Perform routine laboratory tests, such as blood work and urinalysis.
• Maintain cleanliness and sanitation in the clinic, including examination rooms and surgical areas.
• Sterilize medical instruments and equipment following established protocols.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
• Assisted in maintaining accurate patient records, contributing to the overall organization of the hospital.