Daniel Cortez

Nike Sales Floor Athlete

Drives customer service on the floor, and cash wrap to exceed store, and individual goals

Exceeding in customer service for good connections, and engagement for conversion, problem solving with consumer inquires in person, or through the phone, such as returns, online orders, or exchanges while answering questions on product, or policies. Contributing to store success for 97% OSAT score through online pulse surveys, 3% of sales through digital orders through Nike Assist/ Nikeplus in Oregon’s highest volume store. Communicated, and aligned with leadership on business moves such as pulling, and placing apparel, footwear, equipment, and creating visual fixtures, while organizing, and maintaining an efficient back of house operation. Utilizing missing style reports to ensure sell though and placement of all product.