ANGIE CRUZ
PLANO
Summary
I have worked as a customer service representative for 5 years, I have worked remotely and on-site. In my previous job I provided customer service by phone, chatting and email using different tools and apps. I have handled different industries like airline, Line of Credit, taking and tracking orders. I have skills in customer services, service sales, leadership, and delivery of reports. I’m able to use Microsoft and different technological apps as accompany require. In addition, I’m bilingual in Spanish/English, I can easily adapt to work in a team or as individual.
Overview
5
5
years of professional experience
Work History
SALES
Calibration Specialty
03.2024 - 12.2025
- Answer calls and emails to give updates on customer orders.
- Complete and match customer orders to be able to send out.
- Make invoices and update payments and information in the system.
- Call and email customers to offer them new tools.
- Call and email vendors to make quotes and purchases.
- Create and pay for purchase orders as needed.
CUSTOMER SERVICE REPRESENTATIVE
MetaSource/Mobiloans
11.2023 - 03.2024
- Take and scheduled payments with Debit Card, Paper Check, or auto payments.
- Provide information about prices and fees.
- Make bank conference calls with the banks to verify or update information.
CUSTOMER SERVICE REPRESENTATIVE
Konecta/Prometic
03.2022 - 10.2022
- Provide instructions to customers on how to develop successful exams.
- Monitor and identify unusual behaviors in clients performing exams.
- Produce and send to Prometric detailed reports for each exam performed.
CUSTOMER SERVICE
Apex/Coca Cola
11.2021 - 02.2022
- Reply to complaints, claims or suggestions.
- Make calls to Coca-Cola’s customers to offer products.
- Schedule visits of salesmen and technicians to solve problems about products or machines.
CUSTOMER SERVICE
Sitel/Iberia
02.2021 - 11.2021
- Resolve doubts about itineraries, delays, check-in, etc.
- Solve calls to inquiries, complaints, and claims form passengers.
- Provide the best offers for ticket and hotel sales.
Education
English
American School Way
01.2021
High School - undefined
Bogota
Colombia01.2015
Skills
- Data analysis
- Project management
- Customer service
- Team leadership
- Process improvement
- Budget management
- Sales strategies
- Technical support
- Strategic planning
- Quality assurance
- Software development
- Time management
- Online sales support
Languages
Spanish
Native or Bilingual
Timeline
SALES
Calibration Specialty
03.2024 - 12.2025
CUSTOMER SERVICE REPRESENTATIVE
MetaSource/Mobiloans
11.2023 - 03.2024
CUSTOMER SERVICE REPRESENTATIVE
Konecta/Prometic
03.2022 - 10.2022
CUSTOMER SERVICE
Apex/Coca Cola
11.2021 - 02.2022
CUSTOMER SERVICE
Sitel/Iberia
02.2021 - 11.2021
English
American School Way
High School - undefined
Bogota