Angie Cruz
Los Angeles,CA
Summary
Customer service and healthcare experience supporting consistent, patient-centered care. Strong communication and teamwork skills contributing to improved client interactions. Enrolled in studies for veterinary assistant certification.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Phlebotomist Technician
Foundation Laboratory
Los Angeles, CA
07.2026 - Current
- Performed venipuncture and skin punctures on patients of all ages to collect blood samples for laboratory testing.
- Processed specimens according to laboratory guidelines, including centrifugation, aliquoting, freezing, and packing.
- Reviewed orders for accuracy to ensure proper collection procedures and minimize errors.
Phlebotomy Specialists I
American Red Cross
Torrance, California
03.2024 - 07.2024
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Labeled transfer tubes and adhered to established protocols for specimen handling and storage.
- Directed patients to exam rooms, fielded questions, and conducted physical examinations and vital signs.
Pharmacy Customer Service Representative
Walgreens
Los Angeles, CA
11.2018 - 06.2023
- Entered and processed prescriptions accurately, ensuring timely fulfillment and minimizing filling delays.
- Responded to customer inquiries, locating items, and referred them to the pharmacist for detailed medication information.
- Created new customer profiles and updated demographics, allergies, and medication in pharmacy computer systems.
Customer Service Associate
Walgreens
Los Angeles, CA
05.2018 - 11.2018
- Trained new team members on cash register operations, stock procedures, and customer service best practices.
- Operated the cash register or POS system to receive payment in cash, check, and credit card.
- Learned department functions to help with store coverage and keep daily operations running smoothly
Education
Veterinary Assistant
California Healing Arts College
Carson, CA11-2026
Certificate of Completion - Cosmetology
Paul Mitchell The School
Pasadena, CA09-2025
Certification - Phlebotomy
Phlebotomy Training Specialists
Los Angeles, CA07-2023
High School Diploma -
The School of Arts And Enterprise
Pomona, CA06-2015
Skills
- Certified in CPR/AED
- Inventory/Time Management
- Customer service excellence
- Composed under pressure
- Adaptability and Flexibility
- Fluent in Spanish
Certification
- Basic Life Support (CPR & AED) Certification, American Heart Association - 2026
- Certified Phlebotomy Technician, National Healthcareer Association - 2023
- ExCPT Pharmacy Technician, National Healthcareer Association - 2023
Licenses
- Certified Phlebotomy Technician I, California Department of Public Health - 2026
Timeline
Phlebotomist Technician
Foundation Laboratory
07.2026 - Current
Phlebotomy Specialists I
American Red Cross
03.2024 - 07.2024
Pharmacy Customer Service Representative
Walgreens
11.2018 - 06.2023
Customer Service Associate
Walgreens
05.2018 - 11.2018
Veterinary Assistant
California Healing Arts College
Certificate of Completion - Cosmetology
Paul Mitchell The School
Certification - Phlebotomy
Phlebotomy Training Specialists
High School Diploma -
The School of Arts And Enterprise