Angie Davis
Pawtucket,RI
Summary
Excellent communicator with 9 to 10 years of experience as a Customer Service Representative in high- volume call centers and bring extensive high-call volume experience working with customers service call Center 9 years. I have strong interpersonal skills, including the ability to relate to and empathize with people from all walks of life. I’m motivated to address customer concerns directly and efficiently, develop proactive solutions, and implement corrections quickly And also ready to achieve set goals and targets, I am highly motivated and driven. I have excellent computer skills and telephone etiquette, also skilled promotional and problem- solving abilities. I am: Cheerful and energetic High-energy attitude Excellent multi-tasker Active listening
Overview
11
11
years of professional experience
Work History
Travel Consultant
Grand Circle Travel
Boston, MA
01.2023 - Current
- Built strong relationships with clients through exceptional communication and personalized service.
- Organized trips for individual, family and business travelers.
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
- Assisted clients in navigating visa requirements and other travel documentation, minimizing potential issues during their trips.
- Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.
- Asked open-ended questions to better ascertain client needs and determine best international travel offerings.
Merchant Services Representative
Fiserv
01.2021 - 11.2023
- Helped customers navigate choices between services with support for questions such as terms, pricing and availability.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Resolved issues efficiently and enhanced customer satisfaction ratings.
- Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
- Ensured timely handling of disputes by coordinating resolutions between issuing banks, cardholders, and merchants.
- Increased revenue generation by upselling appropriate products and services to existing clientele.
Sales Associate
T-Mobile
01.2016 - 07.2019
- Listened to the questions and concerns of customers in order to provide answers or responses
- Met and exceeded performance goals by approaching all interactions with an organized and relationship-driven approach
- Looked at account histories and service histories to see if there were any patterns or issues that needed to be addressed
- Exceeded performance goals by approaching all interactions with resourcefulness, organization, and customer-centric solutions
- Analyzed customer data to identify problems, develop potential solutions, and ensure high-quality service
- Provided primary customer support to internal and external customers in a fast-paced environment
- Use standard office equipment and computer programs
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Kept track of incoming customer inquiries via phone, fax, and electronic database systems
- Worked in high-volume, dynamic environments, providing skilled assistance to more than 160 customers call in every day.
- Solved customer challenges by offering relevant products and services.
- Provided positive first impressions to welcome existing, new and potential customers.
- Engaged with customers to effectively build rapport and lasting relationships.
Billing Specialist
Comcast, Xfinity
02.2014 - 12.2016
- Identified, researched, and resolved billing variances to maintain system accuracy and currency
- Applied my skills and knowledge to complete monthly closing processes, journal entries, and accruals on time and accurately
- Identified process improvements in the department's day-to-day operations
- Handled a high volume of inbound calls related to delinquent account reconciliation.
- Monitored equipment to check for proper operation.
- Managed invoicing and payment processing operations.
- Responded to customer concerns and questions on daily basis.
- Handled account payments and provided information regarding outstanding balances.
Education
High School Diploma -
Piper High School
06.2014
Skills
- Computer proficiency
- Customer service
- Complaint resolution
- Strong communication skills
- Typing proficiency
- Client Retention
- Customer Satisfaction
- Customer Experience
- Travel industry expertise
- Travel arrangements
- Overseas tours
- High volume environments
- Itinerary development
- Relationship building
- Data entry
- Business development
Timeline
Travel Consultant
Grand Circle Travel
01.2023 - Current
Merchant Services Representative
Fiserv
01.2021 - 11.2023
Sales Associate
T-Mobile
01.2016 - 07.2019
Billing Specialist
Comcast, Xfinity
02.2014 - 12.2016
High School Diploma -
Piper High School