Angie Del Cid
Winchester,VA
Summary
Dedicated Receptionist with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Receptionist II
Shenandoah Oncology
08.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Patient Access Specialist
Valley Health-Winchester Medical Center
06.2019 - 08.2023
- Collected and validated patient demographics and insurance information.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Obtained signatures from financial responsibility and treatment procedures from patients or guardians.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
Restaurant Team Member
Chick-fil-A
11.2018 - 06.2019
- Greeted guests pleasantly and answered menu questions.
- Operated register to process payments and collect cash payment for order totals.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Trained new employees by demonstrating tasks and coaching during daily activities.
- Used cash registers and calculators to prepare bills, accept payments and make change.
- Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
- Prepared food orders, cooking on grill and operating fry station.
Baker Clerk
The Fresh Market
01.2018 - 07.2018
- Complied with health and safety codes to protect staff and customers.
- Packaged and labeled baked goods with accurate descriptions and ingredients.
- Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls and coffee cakes.
- Resolved customer concerns with positive approach and constructive strategies.
- Filled out inventory and production sheets and informed head baker of stock levels.
- Cut, peeled and prepped seasonal fruit for pie fillings.
- Prepared all pastry items in accordance with standards of quality, quantity control, taste and presentation.
Education
Associate of Science - Biotechnology
Laurel Ridge Community College
06.2026
High School Diploma -
John Handley High School
05.2017
Skills
- Communicating to Patients and Families
- Customer Service
- Bilingual Spanish and English
- Caring and Empathetic
- Registration and Admissions
- Administrative and Office Support
- Proficient Knowledge of Medical Terminology
- Documenting and Recording Information
Certification
Stephanie Wasson, CHAA
Patient Access Supervisor, Winchester Medical Center
Work Phone: 540.532.0406
Email: swasson@valleyhealthlink.com
Morgan Bosman, AA, AS
Victim Advocate, Eastern Panhandle Empowerment Center
Cell: 860.639.3915
Email: morgantaylor12@hotmail.com
Timeline
Receptionist II
Shenandoah Oncology
08.2023 - Current
Patient Access Specialist
Valley Health-Winchester Medical Center
06.2019 - 08.2023
Restaurant Team Member
Chick-fil-A
11.2018 - 06.2019
Baker Clerk
The Fresh Market
01.2018 - 07.2018
Associate of Science - Biotechnology
Laurel Ridge Community College
High School Diploma -
John Handley High School
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