Angie Delgado
Kissimmee,FL
Summary
Dynamic bilingual professional with a proven track record at Westgate Resorts Orlando, enhancing customer satisfaction and loyalty through exceptional service and sales strategies. Skilled in POS system operation and conflict resolution, adept at fostering guest relations and teamwork. Demonstrated ability to quickly adapt, driving results in diverse environments.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Sales Associate, and Customer Service
Westgate Resorts Orlando
Orlando, FL
04.2023 - Current
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Conducted regular competitor analysis to stay informed about market trends, adjusting pricing strategies accordingly for optimal results.
Customer Service Representative and Seller
Auto Detail F1
Tysons Corner, VA
02.2022 - 01.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Tracked customer service cases and updated service software with customer information.
Skills
- Bilingual Spanish and English
- Customer Service
- Teamwork and Collaboration
- Problem-solving skills
- Listening Skills
- Problem-Solving
- Reliable and punctual
- Exceptional customer service
- Money Handling
- Conflict Resolution
- Store Opening and Closing
- Sales Strategies
- POS System Operation
- Adapt to diverse groups
- Guest Relations
- Payment Processing
- Good Mathematics
- Learn Fast
- Adapt to any Environment
Certification
Esthetician license
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Sales Associate, and Customer Service
Westgate Resorts Orlando
04.2023 - Current
Customer Service Representative and Seller
Auto Detail F1
02.2022 - 01.2023
Esthetician license