Bilingual professional with strong problem-solving and team leadership skills. Experienced in management, training , and enhancing customer satisfaction through effective communication and attention to detail.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Home Depot
Chicago
10.2025 - Current
Managed returns and exchanges, ensuring adherence to store policies and enhancing customer trust.
Demonstrated product knowledge to enhance customer experience and satisfaction.
Trained new staff on customer service protocols and store procedures, earning title of coach within four months for leadership skills.
Provided excellent customer service to resolve customer complaints in a timely manner.
Resolved customer problems with knowledgeable and friendly service, promoting high customer satisfaction.
Customer Service Representative
Target
Chicago
11.2021 - 10.2025
Assisted customers with inquiries and product selection in a fast-paced environment.
Managed returns and exchanges to uphold store policies and enhance customer satisfaction.
Handled cash register transactions accurately and efficiently during peak hours.
Acquired comprehensive knowledge of all store roles, including order fulfillment, general merchandise, style, and inbound.
Directed front end operations and managed cash transactions to ensure smooth operations and a positive customer experience.