Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Elana Garcia

Summary

Bilingual professional with strong problem-solving and team leadership skills. Experienced in management, training , and enhancing customer satisfaction through effective communication and attention to detail.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Home Depot
Chicago
10.2025 - Current
  • Managed returns and exchanges, ensuring adherence to store policies and enhancing customer trust.
  • Demonstrated product knowledge to enhance customer experience and satisfaction.
  • Trained new staff on customer service protocols and store procedures, earning title of coach within four months for leadership skills.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Resolved customer problems with knowledgeable and friendly service, promoting high customer satisfaction.

Customer Service Representative

Target
Chicago
11.2021 - 10.2025
  • Assisted customers with inquiries and product selection in a fast-paced environment.
  • Managed returns and exchanges to uphold store policies and enhance customer satisfaction.
  • Handled cash register transactions accurately and efficiently during peak hours.
  • Acquired comprehensive knowledge of all store roles, including order fulfillment, general merchandise, style, and inbound.
  • Directed front end operations and managed cash transactions to ensure smooth operations and a positive customer experience.

Education

Bachelor of Science - Biology

Louisiana State University Online
Alexandria, LA
12-2028

Skills

  • Customer service
  • Bilingual Spanish English
  • Account assistance
  • Retail store operations
  • Retail merchandising expertise
  • Brand representation
  • Email marketing
  • Attention to detail
  • Organization and time management
  • Time management
  • Multitasking
  • Flexible availability
  • Critical thinking
  • Problem solving
  • Team leadership
  • First Aid/CPR
  • Problem-solving

Languages

Spanish
Native/ Bilingual
English
Native/ Bilingual

Certification

  • CPR

Timeline

Customer Service Representative

Home Depot
10.2025 - Current

Customer Service Representative

Target
11.2021 - 10.2025

Bachelor of Science - Biology

Louisiana State University Online
Elana Garcia