Angie Fuentes
Central Islip,NY
Summary
Knowledgeable and professional skilled in administrative support and customer service. Bringing 9 years of experience managing fast-paced, front desk operations. Strong planning, problem solving and communication skills.
Overview
10
10
years of professional experience
Work History
Pharmacy Technician
Salumed pharmacy
Bayshore , NY
04.2017 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Maintained accurate records and documented information clearly.
- Scheduled appointments for customer vaccines
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile
- Collaborated with healthcare professionals to clarify prescription details, ensuring accuracy.
Sales Associate
Aeropostale
Bayshore, NY
06.2016 - 04.2017
- Handled credit and debit card payment processing to complete purchasing experience.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
- Sold various products by explaining unique features and educating customers on proper application.
- Stayed up to date on store promotions, payment policies and security practices.
Education
Suffolk County Community College
Brentwood, NYHigh School Diploma -
Brentwood High School
Brentwood, NY06.2019
Skills
- Bilingual
- Multi-line telephone skills
- Multitasking and prioritization
- Insurance billing
- Problem-solving skills
- Insurance Verification
- Organization and efficiency
- Team player
- Confidentiality and HIPAA
Timeline
Pharmacy Technician
Salumed pharmacy
04.2017 - Current
Sales Associate
Aeropostale
06.2016 - 04.2017
Suffolk County Community College
High School Diploma -
Brentwood High School