Hi, I’m
ANGIE GONZALEZ
Kingman,AZ
Summary
Seasoned, compassionate patient care representative with more than 27 years of experience in a medical environment. Excellent communication and customer service skills with an emphasis in marketing. Provide cost effective measures to ensure financial success. Coordinate and implement plans designed to increase existing business and capture new opportunities.
Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 15 years of relevant work experience to your team.
Detail-oriented Patient Access Representative with extensive medical services background and strong work ethic. Managed patient-related accounts receivables at large medical facility and achieved [Number]% repayment rate. Excellent communications skills and empathetic nature enabled achievement of positive outcomes.
Overview
31
years of professional experience
Work History
River Valley HH & Hospice
Patient Liaison
01.2023
Pet Therapy
Volunteer Coordinator
10.2021 - 01.2024
Art of Hospice
Marketing Director
03.2018 - 11.2020
Job overview
- Devised marketing plans using digital strategies, print advertising, and word of mouth tactics.
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
Astor Health Care
Marketing Director Skilled Nursing Facility
09.2016 - 12.2018
Job overview
- Screen prospective residents on both the acute and community setting for 300 bed company
- Perform on-site clinical and financial assessments to determine appropriateness of admission
- Coordinate with residents/families to ensure an efficient admission process
- Responsible for public and physician relations, special events, marketing and admission screening for the facility
- Coordinated with creative team to generate dynamic marketing content and communication tools for promotional campaigns.
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
Animal Medical Hospital Of Escondido
Veterinary Technician
01.1993 - 03.2017
Job overview
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Administered medications to animals in treatment and documented changes in condition.
- Restrained animals to protect veterinarians from potential harm.
- Administered prescribed injectable controlled substances, tranquilizers, sedatives and injectable or inhalant anesthetics.
- Administered oral or topical medications to boarding patients as specified by veterinarian in animal's medical record.
- Educated clients on nutrition, preventive health and other animal care.
- Prepared, sterilized and maintained medical instruments and equipment.
- Developed and facilitated community classes to provide information for pet owners while building hospital's reputation.
- Administered vaccinations to variety of animal species.
- Designed and created client education materials and marketing materials for hospital services.
Covenant Care- Valle Vista Nursing & Encinitas Nursing
Director of Business Development
06.2016 - 12.2016
Job overview
- Screen prospective residents on both the acute and community setting for 300 bed company
- Perform on-site clinical and financial assessments to determine appropriateness of admission
- Coordinate with residents/families to ensure an efficient admission process
- Responsible for public and physician relations, special events, marketing and admission screening for admissions
- Responsible for 300 beds Short term rehab and Long term custodial
- Design and develop marketing and promotional events and materials for the facility: mixers, fliers, brochures, news releases, backgrounders, and fact sheets
- Establish relationships and maintains contact with hospitals, medical offices, physician and senior citizen groups
- Implement initiatives that manage the target audience's perception of the Nursing Homes
- Commitment to the hospice philosophy of care
- Verbal and written communication
- Work closely with a variety of people while effectively using problem-solving
Palomar Heights Post-Acute Rehab
01.2013 - 01.2016
Job overview
- Company Overview: Escondido
- Screen prospective residents on both the acute and community setting for 300 bed company
- Perform on-site clinical and financial assessments to determine appropriateness of admission
- Coordinate with residents/families to ensure an efficient admission process
- Responsible for public and physician relations, special events, marketing and admission screening for the facility
- Design and develop marketing and promotional events and materials for the facility: mixers, fliers, brochures, news releases, backgrounders, and fact sheets
- Establish relationships and maintains contact with hospitals, medical offices, physicians and Senior Citizen groups
- Implement initiatives that manage the target audience's perception of the Nursing Home
- Escondido
Palomar Medical Center
Patient Service Rep
01.2006 - 01.2014
Job overview
- Responsible for obtaining demographic information and funding for patients in the statuses of admitting, scheduling, pre-registration, registration, and post discharge
- Responsible for screening admissions on a daily basis and collaborating with referring physicians offices, patients and their families on hospital policy and procedures regarding financial advocacy
- Obtain and document information that appropriately designates current billing information and provides information on available funding sources
- Work in collaboration with all departments and units, appropriately communicate challenges and opportunities and to formulate work plans for resolution
- Obtain appropriate up front collections on all self-pay accounts as well as co-pays, deductibles, and co-insurance as identified in the eligibility and verification process
- Medical coverage was determined for Inpatient and Out-Patient services and for the billing office
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Balanced deposits and credit card payments each day.
Palomar Medical Center
Case Management Assistant
01.2011 - 01.2014
Job overview
- Assist with obtaining needed resources and developing short and long-term goals relating to care plan in collaboration with physicians
- Collaborate with patient, family, physician and Palomar Health staff to implement care plan
- Provide targeted Case Management services to assist Medi-Cal eligible individuals gain access to needed medical, social, and educational services
- Assist Social Workers with discharge planning for Skilled Nursing, Hospice, Home Health, DME, and Infusion
- Assist with staffing and scheduling
- Assist with transportation for patients
- Assist with acute to acute transfers
- Implemented referrals process with new updated online referrals
Centre for Health Care
Secretarial Support
03.2001 - 02.2003
Job overview
- Company Overview: Arch Poway, CA
- Arch Poway, CA
Graybill Medical Group
Patient Liaison
02.2000 - 01.2002
Job overview
- Company Overview: Escondido, CA
- Escondido, CA
Petsmart
Veterinary Assistant
03.1993 - 09.1995
Job overview
- Assisted senior staff with blood analyses and physical assessments.
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Collected patient biopsies and blood samples for laboratory analysis.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
Education
Orange Glen High School Escondido, CA
GED
01-1990
Skills
- Customer service orientation
- Adaptability
- Ability to work under pressure
- Self-motivated
- Energetic
- Build physician relationships
- Decision making
- Critical thinking
- Tolerant
- Flexible
- Provide cost effective measures
- Coordinate and implement plans
- Strategic Thinking
- Visionary leadership
- Ability to motivate a workforce
- Effective management
- Delegation
- Communication
- Negotiation
- Understanding
- Passionate
- Data entry proficiency
- Appointment scheduling
- Healthcare
- Patient identity verification
- Registration management
- Patient check-in
- Pre-admission requests
- Medical billing
- Problem-solving
- EMR updating
- Insurance company billing
- Admitting coordination
- Team collaboration
- Electronic health records
- Financial procedures adherence
- Registration and admissions
- Team leadership
- Medical terminology
- Payment processing
- Post-discharge care coordination
- Friendly and outgoing
- Patient education
Horse back riding
- Equestrian, competitive trail riding, volunteering at local horse rescue."
- Horse care, riding techniques, stable management"
Languages
Spanish
Professional Working
Timeline
Patient Liaison
River Valley HH & Hospice
01.2023
Volunteer Coordinator
Pet Therapy
10.2021 - 01.2024
Marketing Director
Art of Hospice
03.2018 - 11.2020
Marketing Director Skilled Nursing Facility
Astor Health Care
09.2016 - 12.2018
Director of Business Development
Covenant Care- Valle Vista Nursing & Encinitas Nursing
06.2016 - 12.2016
Palomar Heights Post-Acute Rehab
01.2013 - 01.2016
Case Management Assistant
Palomar Medical Center
01.2011 - 01.2014
Patient Service Rep
Palomar Medical Center
01.2006 - 01.2014
Secretarial Support
Centre for Health Care
03.2001 - 02.2003
Patient Liaison
Graybill Medical Group
02.2000 - 01.2002
Veterinary Assistant
Petsmart
03.1993 - 09.1995
Veterinary Technician
Animal Medical Hospital Of Escondido
01.1993 - 03.2017
Orange Glen High School
GED
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