Angie Goslin
Bob Evans Restaurant
Orlando,FL
36
years of professional experience
Restaurant Industry Professional with expertise in training needs analysis and public speaking. Delivered outstanding customer service while mentoring staff and enhancing team performance through effective cash handling and operational support.
Work History
Server
24 Years 10 Months- Managed multiple tables efficiently while maintaining high service standards.
- Resolved customer complaints promptly, enhancing guest satisfaction and loyalty.
- Implemented upselling techniques, contributing to increased sales revenue.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
Certified Trainer/Server
11 Years 7 Months- Trained and mentored new staff on restaurant procedures and best practices.
- Implemented training programs to enhance team performance and customer satisfaction.
- Evaluated employee skills to identify areas for improvement and tailored training accordingly.
- Facilitated workshops focusing on food safety, hygiene, and operational excellence.
- Delivered exceptional customer service in fast-paced dining environment.
Skills
Coaching techniques
Training analysis
Team leadership
Exceptional customer service
Public speaking
Cash handling
Timeline
Certified Trainer/Server
Bob Evans Restaurant
01.2015 - CurrentRead More
Server
Dennys Restaurant
03.1990 - 01.2015Read More