Summary
Overview
Work History
Education
Skills
Certification
Languages
Languages
References
Timeline
Generic

Angie Grendell

Summary

Bilingual Public Relations and Strategic Communications student with experience in client service, team coordination, and operational support. Skilled at navigating fast-paced environments, communicating effectively across teams, and handling time-sensitive tasks with professionalism. Eager to apply strong organizational and interpersonal skills to support event operations, membership services, and community-driven initiatives in the sports and entertainment industry.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Resolution Specialist

Rocky Mountain Laboratories
Draper
07.2024 - Current
  • Supported a high-volume workflow by managing sensitive data and ensuring accurate record-keeping
  • Communicated critical updates to stakeholders, demonstrating fast, clear communication under time-sensitive conditions.
  • Used Google Sheets and 4medica to coordinate internal processes, improving operational efficiency and supporting team collaboration.
  • Resolved complex issues proactively to maintain service continuity

Store Manager

Grey Hawk LLC
Draper
01.2023 - 07.2024
  • Planned and executed in-store promotional events, enhancing the customer experience.
  • Supervised and trained a team of more than 10 people, developing leadership and coordination skills essential for live event execution.
  • Maintained and organized inventory systems and client interactions, supporting a structured and detailed approach.
  • Fostered long-term customer relationships, contributing to increased retention.

Shift Supervisor

BYU Cannon Commons
Provo
02.2022 - 06.2022
  • Led daily operations and staff coordination during high-traffic shifts, ensuring service standards were met.
  • Resolved guest concerns with professionalism, contributing to positive experiences in a fast-paced setting.
  • Managed promotional materials and tracked inventory, reinforcing event readiness and attention to detail.

Education

Bachelor of Science - Public Relations & Strategic Communication

Utah Valley University
Orem, UT
12.2026

Phlebotomy Certification - Phlebotomy

Mountainland Technical College
Lehi, UT
10.2023

Psychology -

University of Lima
08.2021

Skills

  • Leadership and team building
  • Conflict resolution and coaching
  • Customer satisfaction and retention
  • Content marketing and training
  • Organizational skills
  • Analytical thinking and data analysis
  • Quality assurance and control
  • Process improvement and workflow optimization
  • Documentation management and inventory control
  • Event coordination
  • Microsoft Office and Google Sheets
  • Effective communication and customer service

Certification

Phlebotomy Certification, Mountainland Technical College, 10/01/23, /

Languages

  • English
  • Spanish

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Resolution Specialist

Rocky Mountain Laboratories
07.2024 - Current

Store Manager

Grey Hawk LLC
01.2023 - 07.2024

Shift Supervisor

BYU Cannon Commons
02.2022 - 06.2022

Bachelor of Science - Public Relations & Strategic Communication

Utah Valley University

Phlebotomy Certification - Phlebotomy

Mountainland Technical College

Psychology -

University of Lima

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