Hi, I’m
Lorna Creque
Resolution Specialist
Orlando,Florida
Overview
30
years of professional experience
Work History
WalmartOrlando, FL
Resolution Specialist
11.2017 - 10.2022
Job overview
- Customer Escalations - Contact Center
- Store Support
- Refunds
- Cancellations
- Invoices & Research
- Data Entry
- Cash Administrator
- Administrative Assistant
- Management of all accounts
- Filing & Customer Service
- Preparation of Deposits
- Address all complaints in a Professional manner
- Bank Reconciliation
Royal Virgin Islands Police Force
Police Inspector
07.1992 - 07.2017
Job overview
- Maintenance of Law & Order
- Investigation of Fraud & Criminal Activities
- Management of Family & Juvenile Department
- Supervision of Command Center & District Areas
- Manage Officers on Duty
- Administrative tasks (scheduling/assessments/report writing & discipline)
Dollar Tree
Customer Service/Cashier
Job overview
- Greet all customers
- All money related transactions duties (cash, credit, etc)
- Assist with upkeep of store
- Inventory control
Timeline
Resolution Specialist
Walmart
11.2017 - 10.2022
Police Inspector
Royal Virgin Islands Police Force
07.1992 - 07.2017
Customer Service/Cashier
Dollar Tree
Skills
- De-escalation techniques
- Complex problem resolution
- Communication proficiency
- Task prioritization
- Mediation techniques
- Case management
- Effective communication
- Interview witnesses
- Attention to detail
- Team collaboration
- Crisis intervention
- Interpersonal skills
- Team building
- Time management abilities
- Self motivation
- Professional demeanor
- Written communication
- Teamwork
- Relationship building
- Multitasking
- Reliability
- Active listening
- Dispute management
- Independent Decision-making
- Professionalism
- Reading comprehension
- Problem-solving abilities
- Teamwork and collaboration
- Organizational skills
- Multitasking Abilities
- Coordinate meetings
- Adaptability and flexibility
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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