Work Preference
Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic
Ever Courtlandt
Open To Work

Ever Courtlandt

Eloy

Work Preference

Job Search Status

Open to work
Desired start date: Flexible

Desired Job Title

Resolution SpecialistSurveyorStudent Loan CounselorDebt CollectorNight Auditor

Work Type

Full TimePart TimeContract WorkGig WorkSeasonal Work

Location Preference

RemoteOn-SiteHybrid
Location: Eloy, USAEloy, AZ
Open to relocation: No

Salary Range

$20/hr - $1000/hr

Important To Me

Career advancementWork-life balancePersonal development programsPaid time offWork from home option401k matchHealthcare benefitsPaid sick leaveFlexible work hours

Summary

Dynamic, results-driven professional with a robust background in customer service, consistently delivering exceptional communication and demonstrating proactive initiative. Adept at crafting innovative solutions to complex challenges, ensuring enhanced operational efficiency and client satisfaction. Proven ability to thrive in fast-paced environments, leveraging strong analytical skills to drive continuous improvement. Fully authorized to work in the US for any employer and ready to contribute effectively to organizational success.

Resolution professional with solid foundation in conflict management and solution implementation. Proven ability to manage and resolve complex disputes, ensuring smooth operations and client satisfaction. Known for collaborative approach and adaptability in dynamic environments, leveraging keen problem-solving and communication skills.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Resolution Specialist

Walgreens
- Current
  • Ensured compliance with HIPAA regulations by maintaining confidentiality of patient information during all interactions
  • Data Entry
  • Healthcare access support
  • Medical documentation
  • Served as a liaison between patients, healthcare providers, insurance companies, and pharmaceutical manufacturers to resolve issues related to prescriptions or coverage
  • Collaborated with insurance companies to obtain prior authorizations or resolve billing issues related to prescription claims
  • Resolves Third Party Rejects by reviewing, gathering information, making corrections and resubmitting for processing according to individual plan requirements. Makes telephone calls to insurers and others to obtain information, gain override approval or otherwise resolve the Third Party Rejects.
  • Remote

Surveyor

Triton Polling & Research
04.2023 - 08.2024
  • Perform outbound surveys from home with respondents and accurately record their answers. The surveys were in within certain topics from politics to customer satisfaction and beyond. The opinions I collected and recorded are sent to our clients to help them make more informed business decisions. No sales or collections involved!

Student Loan Counselor

CBE Companies
11.2022 - 04.2023
  • Receive inbound calls and make outbound calls to delinquent loan borrowers. resolve customer inquiries, take loan payments and provide repayment options to student loan borrowers regarding their student loan debt.
  • Temp. Contract

Debt Collector

Robert Half International
01.2023 - 02.2023
  • Taking inbound calls to intake information in a busy environment working across multiple screens collecting details that must be input correctly between physician and nurse check-ins.
  • Temp. Contract

Night Auditor

Days Inn
08.2022 - 10.2022
  • Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs. Responsible for closing out the till and making sure revenue and expenses lines up. Kept up with room rates and prepped breakfast.

Government - Customer Service Representative

Staffing Agencies - Robert Half International, Proper Solutions
09.2020 - 04.2022
  • Remote Taking inbound calls, Chat assistance, Responsible for customer confidentiality, Eligibility specialist. Account resolution, Resolved customer issues, Greeted customers, Managed customer accounts Collected and documented, resolving account resets. Outbound calls made to claimants to confirm assistance needed.
  • Temp. Contract

Mosaic Sales Marketing

Samsung
09.2019 - 07.2020
  • Samsung Experience consultant. Assisted with new devices (cell phones, tablets, watches, etc..) Gave classes to teach about new device models.
  • Taught my team how to sell other devices and how to know the difference and what customers want. Helped customers pick which device they felt would suit them more. Device retention sales.

Team Support Specialist

Convergys
10.2015 - 09.2019
  • Assisted Team lead with team. Manage team when team lead is away and or vacation. Customers with billing questions. Educated customers on products and services. Chat assistance, escalation chat, walked employees through deescalating. Encouraged customers to continue business with the company. Retention assist. Assisted with training newly hired employees.

Sales Associate

Connect Cell
03.2014 - 04.2015
  • Greeted customers, assisted customers with product inquiries, resolved customer service issues, recommended products, organized store supplies and inventory.

Cashier

Wal-Mart
08.2013 - 12.2013
  • Received payments in various forms from customers in exchange for goods. Scanned and bagged items. Provided change and balanced drawers.

APAC Customer Service

APAC
07.2012 - 08.2013
  • Customer Service Rep. Assisted customers with sales and service of wireless products. Resolved customers account concerns. Received inbound calls. Provided technical support and troubleshooting to customers. Chat assistance and retention assist.
  • Remote

Education

High School Diploma -

Penn Foster Career School
Scranton, PA
06-2025

No Degree - Esthetics

G Skin And Beauty Institue
Chandler, AZ
12-2025

Skills

  • Customer-focused technical assistance
  • Excel proficiency
  • Fraud analysis
  • Cold Calling
  • Online marketing strategies
  • Salesforce
  • Outbound sales
  • Customer engagement via live chat
  • CRM software
  • Retail Sales
  • Auditing
  • Customer-focused technical assistance
  • Pricing
  • Restaurant experience
  • Team leadership
  • B2B sales
  • Telecommunications management
  • Documentation review
  • Telemarketing
  • Time management
  • Sales
  • Customer service expertise
  • Inside sales
  • Employee relations and engagement
  • Windows
  • Presentation skills
  • Sales management
  • Microsoft Office
  • VPN
  • Client relationship management
  • Sales Management
  • Computer skills
  • Help desk
  • Recruiting
  • VoIP
  • Email marketing
  • Proficient in negotiation techniques
  • Driving
  • Typing
  • High-value client engagement
  • Software troubleshooting
  • Customer service
  • Computer networking
  • Digital Marketing
  • Technology sales
  • Account Management
  • Team management
  • Marketing
  • Customer Service
  • Public Relations
  • Writing skills
  • Email Marketing
  • Communication skills
  • Management
  • Data entry
  • Troubleshooting
  • Hospitality
  • Analysis skills
  • Retail sales
  • Operating systems
  • Product Development
  • SaaS
  • Project Management
  • Event Planning
  • Revenue growth techniques
  • B2B Sales
  • Cold calling
  • Supervising experience
  • Business Development
  • Microsoft Windows
  • Direct sales
  • Proactive engagement
  • Interpersonal communication techniques
  • Conflict resolution skills
  • Document preparation
  • Assertiveness
  • De-escalation techniques

Accomplishments

  • Achieved Honor Society by completing with a 3.9 G.P.A accuracy and efficiency.

Certification

  • Driver's License
  • Food Handler Certification

Timeline

Surveyor

Triton Polling & Research
04.2023 - 08.2024

Debt Collector

Robert Half International
01.2023 - 02.2023

Student Loan Counselor

CBE Companies
11.2022 - 04.2023

Night Auditor

Days Inn
08.2022 - 10.2022

Government - Customer Service Representative

Staffing Agencies - Robert Half International, Proper Solutions
09.2020 - 04.2022

Mosaic Sales Marketing

Samsung
09.2019 - 07.2020

Team Support Specialist

Convergys
10.2015 - 09.2019

Sales Associate

Connect Cell
03.2014 - 04.2015

Cashier

Wal-Mart
08.2013 - 12.2013

APAC Customer Service

APAC
07.2012 - 08.2013

Resolution Specialist

Walgreens
- Current

High School Diploma -

Penn Foster Career School

No Degree - Esthetics

G Skin And Beauty Institue