Angela Harder
Customer Service
Clinton,MD
Summary
Dynamic Customer Experience Manager with a proven track record at Weis Markets Inc, enhancing customer satisfaction and team productivity through expert account management and customer empathy. Excelled in training programs, achieving significant improvements in service standards. Skilled in both leadership and operational efficiencies, consistently delivering resolutions that foster growth and positive outcomes.
Overview
15
15
years of professional experience
Work History
Customer Experience Manager
Weis Markets Inc
09.2016 - Current
- Managed escalated customer issues promptly, ensuring timely resolutions and maintaining positive relationships.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Conducted regular performance reviews with team members, fostering professional growth and development.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
Front End Manager
DASH IN Food Stores
01.2013 - 06.2016
- Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
- Oversaw cashier operations, bookkeeping, and security.
- Maintained excellent store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.
- Maintained strong customer relations and effective customer service standards.
Receptionist
Endocrine & Diabetes Group
01.2010 - 01.2012
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
Education
High School Diploma -
Gwynn Park High School
Brandywine, MD06-1992
Skills
- Customer Empathy
- Account Management
- Training programs
Timeline
Customer Experience Manager
Weis Markets Inc
09.2016 - Current
Front End Manager
DASH IN Food Stores
01.2013 - 06.2016
Receptionist
Endocrine & Diabetes Group
01.2010 - 01.2012
High School Diploma -
Gwynn Park High School