Echo Ayres
Beaufort,SC
Summary
In my experience with The Home Depot there’s has been many challenges to improve my communication skills with associates and customers making me a Versatile Customer Support Manager, highly effective at conflict resolution and persuasive communication. Knowledgeable about quality assurance and training to support and set up teams for success. Hardworking and reliable with excellent attention to detail to manage processes and timelines to accomplish tasks.
Overview
4
4
years of professional experience
Work History
Customer Experience Manager
The Home Depot
Bluffton , Sc
10.2023 - Current
- Making sure to promote an environment where associates have all the support they need to succeed and drive customer service and productivity.
- Managed escalated customer issues and resolved conflicts in a timely manner.
- Designed strategies for resolving common complaints from customers quickly and efficiently.
- Drove customer escalations to resolution by engaging directly with clients.
- Oversaw the development of training materials designed to educate team members on how best to provide excellent customer service.
- Created strategies to improve customer satisfaction by focusing on product quality, delivery speed, and customer service responsiveness.
- Identified opportunities for improving existing processes related to providing an outstanding level of service.
Specialty Department Supervisor
The Home Depot
Montrose , Colorado
09.2021 - 09.2022
- Promoting productivity amongst associates in sales departments such as , appliances , flooring , kitchen design , and blinds.
- Ensuring that I gave the associates in the specialty departments all the support they needed to succeed.
- Maintaining responsibility within the store,and learning the financial acumen and metrics of services and sales.
- Managed staff of 10 employees in the specialty department.
- Facilitated communication between upper management and store personnel.
- Created schedules for employees to ensure proper coverage at all times.
- Supervised daily operations of the specialty department, including ordering and stocking merchandise.
Education
High School Diploma -
Olathe High School
Olathe, CO05-2019
Skills
- Customer service
- Conflict resolution
- Process improvement
- Customer relationship management
- Communication skills
- Sales support
- Customer feedback
- Customer acquisition
- Customer empathy
- Customer feedback management
Timeline
Customer Experience Manager
The Home Depot
10.2023 - Current
Specialty Department Supervisor
The Home Depot
09.2021 - 09.2022
High School Diploma -
Olathe High School