Emilee White
Powderly,United States
Summary
Assistant Manager with 5+ years of experience in optimizing team performance and customer satisfaction in a retail setting. Demonstrates strong leadership, problem-solving, and training skills, leading to enhanced team productivity and store reputation. Passionate about fostering a supportive work environment and driving continuous improvement.
Talented Customer Support Manager with expertise resolving issues within set time limits to maximize customer satisfaction. Excels at building customer loyalty and generating repeat business opportunities. Proven experience implementing large-scale customer service processes and managing support teams that span multiple locations.
Overview
6
6
years of professional experience
Work History
Customer Experience Manager
Five Below
Paris TX, TX
05.2024 - 01.2025
- Assessed projects against budgets and timelines, keeping team and assignments on task.
- Developed and implemented customer service policies and procedures to ensure a consistent and high-quality customer experience.
- Oversaw the development of training materials designed to educate team members on how best to provide excellent customer service.
- Managed customer complaints and resolved complex issues to maintain customer satisfaction.
- Managed the budget for the customer service department, ensuring resources are allocated effectively.
- Established relationships with external vendors that are essential for providing superior levels of support during peak times.
Assistant Manager
Tuesday Morning
Paris, United States
03.2019 - 06.2023
- Managed team schedules, ensuring timely task completion and operational efficiency
- Implemented new procedures, leading to a measurable increase in customer satisfaction
- Trained new employees, enhancing team productivity and cohesion
- Resolved customer issues promptly, improving overall store reputation
- Mentored junior staff, fostering professional development and creating a supportive work environment
Education
High School Diploma -
Pathways High
Denison, TX06-2015
Skills
- Time Management
- Leadership
- Training
- Team Building
- Problem Solving
- Customer Service
- Conflict Resolution
- Data analytics
- Training programs
- Customer feedback management
- Customer empathy
- Cross-functional collaboration
- Account management
- Data analysis
- Service promotion
- Self motivation
- Corporate communications
- Goal setting
- Public relations
- Strategic planning
Timeline
Customer Experience Manager
Five Below
05.2024 - 01.2025
Assistant Manager
Tuesday Morning
03.2019 - 06.2023
High School Diploma -
Pathways High