Angie Hays
Goodyear,AZ
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
30
30
years of professional experience
Work History
Customer Service Call Center Manager
CWT
Phoenix, AZ
06.1993 - 04.2023
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Defined clear targets and objectives and communicated to other team members.
- Established team priorities, maintained schedules and monitored performance.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Education
Travel And Tourism
SST Travel School
Scottsdale, AZSkills
- Conflict Resolution Techniques
- Special Assignments
- Customer Issue De-Escalation
- Cross-Functional Collaboration
- Staff Meetings
- Customer Experience Improvement
- Call Control
- Information Updates
- Collaborative Environments
- Client Interactions
- Staff Support
- Program Improvements
Timeline
Customer Service Call Center Manager
CWT
06.1993 - 04.2023
Travel And Tourism
SST Travel School