Angela Johnson
Poteau,OK
Summary
Results-driven manager with extensive experience in customer service, collections, and daily operations. Strengths include money handling, records maintenance, and team support. Proven ability to communicate clearly, solve problems, and support efficient, reliable service.
Overview
25
25
years of professional experience
Work History
Patient Access Representative
Choctaw Nation Health Services Authority
Poteau, Oklahoma
09.2022 - Current
- Registered patients for Choctaw Nation Health Services Authority appointments and service visits.
- Verified insurance eligibility and updated demographic information in electronic health records to ensure accurate patient data.
- Reviewed patient insurance coverage for services provided for services provided by facility.
- Clarified registration steps and access policies to patients and families, improving understanding and compliance.
- Collected, updated, and filed patient forms, consent documents, and medical records.
- Protected patient information through HIPAA-compliant front desk procedures.
- Managed high-volume incoming calls, delivering customer support and ensuring patient satisfaction through effective communication.
- Scanned documents into an electronic medical records system.
Cage Cashier
Choctaw Casino & Resort
Pocola, Oklahoma
06.2021 - 11.2021
- Processed cage cash transactions for Choctaw Casino & Resort guests.
- Counted, verified, and balanced chips, currency, and tickets.
- Checked guest identification and followed casino compliance procedures.
- Prepared deposits and secured cash drawer contents.
- Followed strict security protocols when handling large sums of money.
- Ensured smooth check-cashing authorization process for customer convenience. and house credit accounts.
Manager
Covington Credit
Poteau, Oklahoma
05.2001 - 11.2013
- Managed Covington Credit branch operations, supporting consumer loan applications and account servicing.
- Supervised team members through payment collection, customer interviews, and daily account review.
- Oversaw budgets and expenditures to ensure cost-effectiveness while upholding quality standards.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Generated monthly reports for senior management detailing operational performance metrics.
- Communicated with customers to explain terms, due dates, and repayment options.
- Reached out to account holders to facilitate repayments and address inquiries. regarding overdue balances and repayment options.
- Initiated contact with customers to secure repayment for lost revenue on delinquent accounts. by persistently reaching out to customers with past due accounts.
- Utilized skip tracing techniques including phone calls, internet searches and databases.
Education
High School Diploma -
Howe Public Schools
Howe, OK05-1990
Skills
- Record management
- Customer service
- Attention to detail
- Problem solving
- Time management
- Money handling
Timeline
Patient Access Representative
Choctaw Nation Health Services Authority
09.2022 - Current
Cage Cashier
Choctaw Casino & Resort
06.2021 - 11.2021
Manager
Covington Credit
05.2001 - 11.2013
High School Diploma -
Howe Public Schools