Angie Jones
Effingham,IL
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs.
Overview
39
39
years of professional experience
1
1
Certification
Work History
Caretaker
Richard & Peg Beatty
11.2020 - 01.2024
- Improved resident satisfaction by promptly addressing maintenance requests and ensuring a clean.
- Provided compassionate care to residents, assisting with daily tasks such as meal preparation and personal grooming.
- Took residents to appointments
- Cared for their animals
- Coordinated with outside vendors for routine maintenance and repairs, ensuring minimal disruption to residents'' lives.
- Trained new staff members on caretaking procedures, policies, and best practices to maintain high quality standards.
- Planned, prepared, and served meals and snacks according to prescribed diets.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Ran errands for patients, did shopping, and picked up other necessities.
- Scheduled and accompanied clients to medical appointments.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
General Manager
Hampton Inn & Suites By Hilton
12.1993 - 11.2020
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Managed a diverse team of employees, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and employees to ensure long-term success and loyalty.
Guest Service Representative
Best Western Raintree
01.1985 - 10.1993
- Enhanced guest satisfaction by providing exceptional customer service at the front desk.
- Streamlined check-in and check-out processes for increased efficiency and guest convenience.
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Collaborated with housekeeping and maintenance teams to ensure timely room readiness for arriving guests.
Education
High School - Basic Studies
Effingham High School
Effingham, IL05.1986
Skills
- Schedule Management
- Advertising and Marketing
- Distribution Management
- Vendor Sourcing
- Program Administration
- Financial Administration
- Account Management
- Project Management
- Operations Oversight
- Supply Chain Management
- Customer Retention
- Branding
- Staff Supervision
- Expense Control
- Customer Relationship Management
- Business Administration
- Staff Training/Development
- Operations Management
- Performance Improvements
- Verbal and Written Communication
- Team Oversight
- Staff Motivation
- Staff Training and Development
- Purchasing
- Employee Development
- Staff Development
- Staff Management
Accomplishments
- Staffing - Worked directly with Human Resources to streamline hiring and onboarding process.
- Supervised team of Number staff members.
- Walk of Fame winners, multiple times a year
- Received the grade “Outstanding “ on our yearly Q.A. Inspections.
Certification
- Certified with Hilton Hotels, General Manager program 1993.
- Attended yearly conferences with Hilton, from 1994-2019
Timeline
Caretaker
Richard & Peg Beatty
11.2020 - 01.2024
General Manager
Hampton Inn & Suites By Hilton
12.1993 - 11.2020
Guest Service Representative
Best Western Raintree
01.1985 - 10.1993
High School - Basic Studies
Effingham High School