Angie Lopez De La Cruz
Peoria,AZ
Summary
I am driven on my goals, I’m always open to new things and a quick learner. I put any customers first and make sure to always maintain a positive mindset, I am reliable and responsible when it comes to my work, always am flexible and have great time management. I always make sure to be a great listener and help others as well. I think of myself as a great opportunity for any working environment.
Overview
2
2
years of professional experience
Work History
Sales Associate
Foot Locker Champs
09.2023 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Engaged with customers to effectively build rapport and lasting relationships.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Conducted regular competitor analysis to stay informed about market trends, adjusting pricing strategies accordingly for optimal results.
- Managed efficient cash register operations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Monitored customers for signs of security concerns and escalated issues to management.
- Prioritized helping customers over completing other routine tasks in store.
Retail Sales Associate
TJX Companies
07.2023 - 08.2023
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Utilized upselling techniques to promote additional products and increase sales.
Retail Sales Associate
Dollar Tree Distribution Center
01.2022 - 07.2023
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Managed cash register after end of shift to balance and record accurate transactions.
Education
Diploma - Basics
Peoria High School
Peoria, AZ04.2024
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Multi-tasking strength
- Problem-Solving
- Excellent people skills
- Reliable and punctual
- Goal-Oriented
- Exceptional customer service
- Relationship Building
- Outgoing Personality
- Cash Handling
- Flexible Schedule
- Cash Register Operation
- Stocking and Receiving
- Cash Handling Accuracy
- Client Service
- Store Opening and Closing
- Conflict Resolution
- Product Sales
- Sales expertise
- Customer Needs Assessment
- Sales Strategies
- POS System Operation
- Meeting deadlines
- Merchandising knowledge
- Sales Training
- Payment Processing
- Strategic Planning
- Merchandising understanding
- Inventory Tracking
- Sales Development
- Inventory Control
- Policy and Procedure Adherence
- Point of sale operation
- Negotiation Tactics
- Relationship selling
- Product Promotions
- Business Development
- Sales trends
- Shipment Processing
- Promotional support
- Fraud Detection
- Fitting room maintenance
- Sales Forecasting
- Client Account Management
- Expert in Subject
- Friendly and Helpful
- Honest and Dependable
- Strong Communication and Interpersonal Skills
- Attention to Detail
- Reliable and Responsible
- Customer Assistance
- Organization
- Adaptable and Flexible
- Creative Thinking
- Positive Customer Engagement
- Goal-Driven
- Team Cooperation
- Team Leadership
- Decision-Making
- Inventory and Stocking
- Flexible Hours
- Excellent Written and Verbal Communication
- Product Knowledge
- Store Organization
- Sales floor organization
- Engaging with Diverse Customers
- Ability to Lift 40 pounds
- Basic Mathematics
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Sales Associate
Foot Locker Champs
09.2023 - Current
Retail Sales Associate
TJX Companies
07.2023 - 08.2023
Retail Sales Associate
Dollar Tree Distribution Center
01.2022 - 07.2023
Diploma - Basics
Peoria High School
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