Angie Posey
Cross Plains,TN
Summary
Dynamic leader with a proven track record at White House Black Market, enhancing store operations and customer satisfaction through effective problem-solving and outstanding communication. Excelled in inventory management and team motivation, achieving significant improvements in sales productivity and staff performance. Skilled in recruiting and mentoring, fostering a high-performing team environment.
Overview
31
31
years of professional experience
Work History
Store Manager
White House Black Market
08.2023 - Current
- Established a welcoming atmosphere to encourage repeat business.
- Resolved customer complaints for improved store reputation and loyalty.
- Motivated staff to achieve store goals for enhanced sales productivity.
- Analyzed sales trends to adjust inventory orders for improved turnover.
- Analyzed sales data for strategic planning and resource allocation.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Approved regular payroll submissions for employees.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
Sales Manager
Dillards
11.2015 - 08.2023
- Cultivated a high-performing sales team for improved morale and increased productivity.
- Crafted targeted campaigns for increased market penetration and brand visibility.
- Streamlined sales workflows to reduce bottlenecks and accelerate closing cycles.
- Developed comprehensive sales strategies by analyzing market trends and customer needs.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
- Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.
- Implemented systems and procedures to increase sales.
Office Manager
Springfield Realty Group
08.2005 - 03.2010
- Optimized office budget by renegotiating vendor contracts.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
- Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
Executive Assistant
Tennessee Preferred Care
09.1993 - 08.2005
- Identified process improvements to enhance workflow and reduce delays.
- Drafted professional emails by summarizing key information and action items.
- Compiled reports to provide comprehensive insights on various initiatives.
- Oversaw project timelines by tracking deliverables and deadlines.
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Answered high volume of phone calls and email inquiries.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Developed strong relationships with vendors leading to improved contract terms resulting in cost savings for the company.
- Handled payroll processing tasks accurately while maintaining strict adherence to deadlines for timely payments.
- Supported HR activities, facilitating hiring process by scheduling interviews and liaising with candidates.
Education
High School Diploma -
Henry Clay High School
Lexington, KY05-1985
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Training and mentoring
- Store opening and closing
- Team leadership
- Friendly and positive
- Outstanding communication skills
- Store merchandising
- Cash management
- Inventory management
- Shift scheduling
- Employee training
- Recruitment and hiring
- POS systems
- Team motivation
- Recruiting and hiring
- Supply ordering
Timeline
Store Manager
White House Black Market
08.2023 - Current
Sales Manager
Dillards
11.2015 - 08.2023
Office Manager
Springfield Realty Group
08.2005 - 03.2010
Executive Assistant
Tennessee Preferred Care
09.1993 - 08.2005
High School Diploma -
Henry Clay High School