Angie Prosser
Medical Billing Lead
Fayetteville,AR
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
9
9
years of professional experience
Work History
Medical Billing Manager
Roller Weight Loss and Advanced Surgery
Fayetteville, AR
03.2017 - Current
- Oversaw billing operations, ensuring compliance with healthcare regulations and reimbursement policies.
- Streamlined billing processes, reducing claim denials and improving revenue cycle efficiency.
- Trained and mentored staff on billing software and best practices for accurate claims submission.
- Analyzed billing data to identify trends, implementing corrective actions to enhance financial performance.
- Trained and mentored staff on procedures, compliance requirements, and collections techniques.
- Facilitated cross-departmental collaboration between clinical teams as well as finance and administrative staff to ensure seamless integration of billing-related tasks into daily workflows.
- Managed monthly billing process to complete billings and returns to meet company revenue recognition policies.
- Trained team members on best practices in medical billing, ensuring consistent high-quality work across the department.
- Led initiatives to optimize workflows, resulting in reduced turnaround times for payment processing.
- Worked with customers to develop payment plans and bring accounts current.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
- Established and checked coding procedures, monitored reports and updated internal files.
- Identified overpayments and processed refunds for insurance carriers and patients.
- Posted clinic and supplement charges to accounts.
Billing Customer Service Representative
Creekside Obstetrics and Gynecology
Johnson, AR
2013 - 02.2017
- Verified and assessed billing statements for precision and alignment with organizational compliance standards.
- Coordinated efforts with cross-functional teams to identify and rectify billing discrepancies, ensuring improved customer satisfaction.
- Configured billing software to facilitate efficient invoice generation, monitor payment statuses, and ensure accurate account reconciliations.
- Facilitated knowledge transfer on billing procedures and best practices to strengthen team capabilities.
Skills
Friendly, positive attitude
- Team leadership qualities
- Staff training and development
- Accounts receivable management
- Financial reporting
- Revenue cycle management
- Collections process handling
- Collections experience
- Project leadership
Teamwork and collaboration
Customer service
Problem-solving
Dependable and responsible
Timeline
Medical Billing Manager
Roller Weight Loss and Advanced Surgery
03.2017 - Current
Billing Customer Service Representative
Creekside Obstetrics and Gynecology
2013 - 02.2017