
Experienced hospitality professional with a background as a host, server, and bartender in fast-paced restaurant settings. Currently employed full-time as a nanny, where I’ve strengthened my communication, time management, and problem-solving skills. I bring over 4 years of customer service experience and hold certifications in TABC, Food Handler, CPR, and Human Trafficking awareness. Fluent in English, Spanish, and Portuguese, with a friendly, professional demeanor and a strong commitment to creating welcoming guest experiences. Seeking a weekend Host position at Fogo de Chão to bring warmth, efficiency, and reliability to the front of house.
- Provided attentive care for children, ensuring their safety, well-being, and development in a nurturing environment.
- Developed strong problem-solving skills by handling emergencies and resolving conflicts in a calm and efficient manner.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
-Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Assisted clients in buying, selling, and renting properties, providing expert guidance and superior customer service throughout the process.
- Managed property listings, scheduled showings, and negotiated contracts, requiring attention to detail and strong organizational skills.
- Resolved client concerns and questions with a customer-first approach, ensuring a high level of service and fostering long-term relationships.
Fluent in Spanish , English , and portugués
Strong customer service and interpersonal communication
Conflict resolution and problem-solving
Ability to perform well under pressure in fast-paced environments
Multitasking and time management skills
Adaptability and team collaboration
Empathy and patience in handling customer needs
Experience with point-of-sale systems, customer service software, and documentation
Culturally aware, with the ability to work with diverse populations