Angie Rodriguez
Flagstaff,USA
Summary
Dynamic professional with over 20 years of extensive experience in social services and crisis management, specializing in navigating complex cases involving physical, medical, developmental, and behavioral health needs. Exceptional organizational, communication, and interpersonal skills enhance collaboration with diverse stakeholders, ensuring a cohesive approach to service delivery. Proven ability to prioritize tasks and manage workloads efficiently to meet contractual deadlines while upholding a high standard of care. Committed to fostering positive outcomes through strategic problem-solving and compassionate support, driving impactful change within the community.
Overview
8
8
years of professional experience
Work History
Crisis Responder/Advocate
Victim Witness Services
Flagstaff, Arizona
05.2019 - 12.2020
- Coordinated victims to additional supports include therapy and trauma-informed groups.
- Represented victims in court for hearings such as Initial Appearances.
- Responded to crisis calls from the community to address situations such as domestic violence, robbery, and sexual assaults.
- Provided death notifications and support to surviving family and friends.
- Worked closely with law enforcement regarding victims of crime.
- Worked in conjunction with the local hospital in providing advocacy and resources to victims.
- Documented reports of crimes as shared by the victim.
- Presented victim’s statement to the judge during court hearings.
- Transported victims to safe locations and appointments as needed.
- Worked intensely with individuals from a variety of backgrounds.
- Listened with intention while victims share their stories while holding space for victim.
- Coordinated and educated victims of sexual assaults and strangulations to forensic exams.
- Advocated for victims as needed.
- Created verbal safety plans with victims who are unable to leave violent situations.
- Coordinated victims to proper authorities to establish Order of Protection.
- Updated victims and their support systems of information following court hearings.
- Helped stabilize victims with active listening, debriefing, and planning of next steps.
- Worked as a community resource for victims of crime and crisis.
- Worked closely with agency advocates who will continue to follow progression of case.
- Used trauma-informed care such as asking for permission to be present for the victim and use of non-judgmental practices.
- Implemented an approach to ensures specialized and individualized care for the victim.
- Maintained healthy and functioning relationships with community partners such as law enforcement and local shelters.
Youth Shelter Advocate
Northland Family Help Center
Flagstaff, Arizona
05.2022 - Current
- Provide information, resources, life skills training, and support to clients
- Provide care to clients as indicated in the client’s service plan
- Assist clients in following program and behavioral expectations
- Provide crisis management as needed
- Intervene in situations related to client care and safety
- Provide and assist with educational programs and group activities for shelter clients
- Assist clients in interaction with other agencies
- Make appropriate referrals to other agencies according to client needs
- Maintain accurate records and documentation
- Provide shelter/house management (cleaning, organizing, sorting donations, etc.)
- Conduct daily and nightly room checks and supervision of youth in client spaces
- Respond to visitors and residents at the facility and by phone
- Participation in supervision with the Shelter Clinical Director
- Medication administration
- Train new hires regarding the role of the advocate
- Create the monthly staff schedule
- Part-time
Adult Behavioral Health Member Liaison
Blue Cross Blue Shield Health Choice Arizona (BCBSAZ)
Flagstaff, Arizona
01.2018 - Current
- Act as an advocate for individuals seeking behavioral health services for our most vulnerable populations
- Generate training(s) on topics such as Birth to Five Case Management and Medication Assisted Treatment for Behavioral Health Home providers
- Serve as a representative for the BCBSAZ Health Choice Office of Individual and Family Affairs (OIFA) department
- Built the OIFA Peer and Recovery Support Specialist (PRSS) and Family Support Specialist (FSS) certification course while adhering to state expectations
- Facilitator of the PRSS and FSS certification training encompassing the Arizona Health Care Cost Containment System (AHCCCS) children and adult systems of care
- Partner with external entities to establish their (PRSS) certification programs
- Maintain positive relationships and collaboration with program partners, including state-run AHCCCS
- Attend meetings with community partners to maintain an open dialogue regarding the needs of those I serve
- Coordinate program initiatives with behavioral health clinics, jails, hospitals, and health departments for all of Northern Arizona
- Serve as the facilitator of touch base meetings with service providers
- Participate as a subject-matter expert on behavioral and mental health topics for a telemedicine-empowered community of providers in Northern Arizona, like Project ECHO
- Facilitate sessions at state-run conferences
- Visit provider sites across Arizona to ensure continued collaboration
- Manage treatment of specific members to ensure the integrated health model is implemented
Education
Master of Arts - Sociology
Arizona State University
Tempe, AZ12.2019
Bachelor of Arts - University Studies, Sociology, Humanities
Northern Arizona University
Flagstaff, AZ12.2016
Skills
- Skilled in the use of Office 365 Other skills include experience with written and verbal communication, maintaining confidentiality, keeping well-documented records, and demonstrating cultural sensitivity
- Certifications: Mindfulness-Based Substance Abuse Treatment for Adolescents, Youth/Adult Mental Health First Aid, Motivational Interviewing, Zero Suicide, Historical Trauma Specialist Level 1, Trauma Support Specialist, Peer Support Specialist, Empowerment Postsecondary Planning: Training for Supportive Adults of Foster Youth, and Human Trafficking
- Bilingual in English and Spanish, including reading, writing, and oral communication
Languages
Spanish
Native or Bilingual
Timeline
Youth Shelter Advocate
Northland Family Help Center
05.2022 - Current
Crisis Responder/Advocate
Victim Witness Services
05.2019 - 12.2020
Adult Behavioral Health Member Liaison
Blue Cross Blue Shield Health Choice Arizona (BCBSAZ)
01.2018 - Current
Master of Arts - Sociology
Arizona State University
Bachelor of Arts - University Studies, Sociology, Humanities
Northern Arizona University