Dynamic business development & customer experience specialist with a proven track record of driving sales, building strong client relationships, and optimizing customer engagement strategies. Experienced in remote, retail, and tech environments with a focus on results and efficiency. Adept at using CRM tools to manage pipelines, generate leads and create actionable insights through detailed reporting. Recognized for exceeding performance goals, providing high-touch service, and training cross-functional teams for success. Passionate about helping brands grow through strategic communication,creative problem-solving and data driven planning.
-Trained cross-functional staff on CRM system Platform Eleads and Tecobi, Boosting system adoption and improving lead tracking efficiency by 30%
-Created detailed sales and performance reports for clients and internal teams, helping drive data-informed decisions and enhance client satisfaction
-Conducted market and service research to identify growth opportunities and stay ahead of industry trends.
-Generated qualified leads and developed strategic proposal and pricing plans, directly contributing to increased win rates and revenue growth
-Conducted 85-185 calls per day to prospective clients across multiple industries, consistently exceeding weekly outreach targets and booking high converting sales appointments
-Managed and nurtured a pipeline of in bound and outbound leads using Hubspot and Netsuite CRM tools, contributing to a 20% increase in closed monthly deals.
-Collaborated with the marketing tram to refine outreach scripts and email campaigns,in creasing response rates by 15%
-Delivered virtual product demos and tailored proposals to decision-makers helping shorten the sales cycle and increase closing rates
-Increased guest satisfaction scores by 25% for the year by streamlining service protocols, enhancing staff training, and implementing personal guest experience strategy
-Reduced operational costs by 15% through vendor renegotiation, waste reduction, and more efficient scheduling of front -and back- of house staff
-Led a team of 15+ in a high volume environment improving staff retention by 30% through mentorship, performance incentives, and professional development
-Consistently ranked in the top 10% of sales team by exceeding monthly sales targets for iphone, macbooks, and applecare up by 33%
-Delivered excellent customer experience by translating complex tech features into relatable solutions, resulting in a 4.9/5 average customer satisfaction rating
-Trained and mentored new team members on apple product knowledge and sales techniques, contributing to a faster onboarding and stronger team performance
-Spearheaded product demos and technical consultations for clients, leading to a 40% increase in production adoption across key enterprise accounts
-Trained over 50 internal team members and external partners on new product rollouts, reducing support inquires by 30% within the first three months post- launch
-Analyzed user behavior and market trends to identify growth opportunities, leading to the successful launch of a new feature that increased user engagement by 18% within the first quarter