Angie Salazar
Fontana,CA
Summary
Personable and responsible, with 13 years in retail and customer service. Solid team player with upbeat, and positive attitude.
Experienced with route planning, driver coordination, and communication. Utilizes effective problem-solving techniques to manage and resolve logistical challenges. Strong understanding of regulatory compliance, ensuring operational efficiency and safety.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Truck Dispatcher
Red Rock Transportation
08.2024 - Current
- Provided ongoing support to drivers during shifts, addressing any issues or concerns promptly and professionally.
- Reduced fuel costs for company fleet by optimizing routes and monitoring driver performance.
- Created contingency plans for unexpected situations such as road closures or vehicle breakdowns that resulted in minimal impact on service.
- Managed communications between drivers and customers to ensure timely deliveries and high customer satisfaction.
- Coordinated with maintenance department to schedule routine vehicle inspections, minimizing downtime and ensuring operational efficiency.
- Troubleshot delivery issues while maintaining excellent customer service standards, resolving conflicts efficiently.
- Coordinated dispatching of 40 drivers to accomplish daily delivery requirements.
Church Administrator
Mission Cristiana La Hermosa
03.2009 - Current
- Organized fundraising events that generated additional resources for mission work both locally and globally.
- Implemented an efficient system for tracking donations, resulting in more accurate financial reporting for tax purposes.
- Developed comprehensive event plans, ensuring successful execution of church-wide gatherings and celebrations.
- Collaborated with pastoral staff on strategic planning initiatives, supporting the growth and development of the congregation''s mission.
- Completed bi-weekly payroll for 15 employees.
Office Administrative Assistant
Penske
02.2023 - 08.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
- Ensured timely completion of projects with diligent task prioritization, delegation, and followup.
- Reduced errors in documentation by meticulously proofreading and editing written materials.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data for parts sold and returned.
- Facilitated smooth communication between departments, acting as a liaison to ensure prompt resolution of issues.
Dispatcher
Fontana Transport Inc
09.2021 - 08.2024
- Dispatcher, Home deliveries , answering a high volume of calls. Dispatching truck drivers to their destination. Received POD and BOL’s and filed them accordingly. Filed expenses.
- Monitored weather conditions daily to preemptively adjust routes when necessary, reducing potential delays due to adverse conditions.
- Provided ongoing support to drivers during shifts, addressing any issues or concerns promptly and professionally.
- Built strong relationships with clients through effective communication and problem-solving skills, contributing to increased business opportunities.
Private Caregiver
Self employed
03.2020 - 08.2021
- Provide care to elderly and disabled client in a professional and compassionate manner. Duties include meal preparation, personal hygiene and bathroom needs, patient lifting, vitals recording and administering medication according to prescription schedule.
- Conducted regular assessments of the client''s condition, reporting any changes or concerns promptly to appropriate parties.
- Served as an advocate for the client when communicating with family members or healthcare providers regarding their needs or concerns.
- Maintained clean, safe, and well-organized patient environment.
- Provided emotional support and companionship to patients, promoting overall wellbeing.
Secretary/Receptionist
D EXPORTS
06.2014 - 03.2020
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Dealt with Shop Mechanics, purchasing parts. Parts Returns and warranties.
- Answered phone calls and directed inquiries to appropriate staff members.
operator
Direct Tv Celestica
11.2013 - 08.2014
- Operated Machinery and Computers to Test Direct tv boxes. Making sure everything was efficient for Loading and sending out to customers world wide
- Cashier, customer service
Cashier/Customer Service
Dollar Tree
07.2011 - 06.2012
- Answered customers' questions and addressed problems and complaints in person and via phone.Helped customers select products that best fit their personal needs.Maintained visually appealing and effective displays for the entire store.Unloaded trucks, stocked shelves and carried merchandise out on the floor for customers.
- Cashier, Customer Service
Secretary/Receptionist
Inland Empire Auto Sales
01.2009 - 04.2010
- Answered phones.Car Inventory and organized all sales done through Microsoft Excel. Received payments. Kept all payments up to date.
Cashier/Customer Service
Mc Donalds
12.2012 - 11.2013
- Up-sold additional menu items, beverages and desserts to increase restaurant profits.Took necessary steps to meet customer needs and effectively resolve food or service issues.Promptly reported complaints to a member of the management team.Recorded customer orders and repeated them back in a clear, understandable manner.Served fresh, hot food with a smile in a timely manner.Correctly received orders, processed payments and responded appropriately to guest concerns.
- Cashier, Stock, Inventory
Customer Service Representative
K-MART
06.2010 - 05.2011
- Helped customers select products that best fit their personal needs. Offered exceptional customer service to differentiate and promote the company brand. Marked clearance products with updated price tags.
- Consulted with customers on the latest styles and trends. Educated customers on product and service offerings.
- Secretary
Education
High School Diploma -
Citrus High School
Fontana, CA01.2009
Skills
- Problem-solving
- Flexibility
- Team Work
- Reliability
- Upselling
- Front Desk
- Computer Skills
- Clerical Experience
- Microsoft Office
- Teaching
- Sales
- Toddler Care
- Microsoft Excel
- Payroll
- Senior Care
- Typing
- Customer service
- Bilingual
- Multi-line phone systems
- Time management
- Office experience
- Phone etiquette
- Computer skills
- Communication skills
- Organizational skills
- Continuous improvement
- Clerical experience
- Filing
- Office management
- Strong communication skills
- Freight rate negotiation
Certification
- Early Childhood Education
- Present
Languages
Spanish - Expert
Timeline
Truck Dispatcher
Red Rock Transportation
08.2024 - Current
Office Administrative Assistant
Penske
02.2023 - 08.2024
Dispatcher
Fontana Transport Inc
09.2021 - 08.2024
Private Caregiver
Self employed
03.2020 - 08.2021
Secretary/Receptionist
D EXPORTS
06.2014 - 03.2020
operator
Direct Tv Celestica
11.2013 - 08.2014
Cashier/Customer Service
Mc Donalds
12.2012 - 11.2013
Cashier/Customer Service
Dollar Tree
07.2011 - 06.2012
Customer Service Representative
K-MART
06.2010 - 05.2011
Church Administrator
Mission Cristiana La Hermosa
03.2009 - Current
Secretary/Receptionist
Inland Empire Auto Sales
01.2009 - 04.2010
High School Diploma -
Citrus High School
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