Angie Siri
Winter Springs,FL
Summary
Dynamic and goal-oriented professional with extensive experience at Sage Dental Management, excelling in outbound sales and customer relationship building. Proven track record in enhancing patient retention through effective communication and problem-solving. Skilled in Salesforce and committed to continuous improvement, fostering teamwork to achieve exceptional service delivery.
Professional with strong experience in outbound sales and customer service. Adept at building rapport, driving results, and adapting to changing needs. Skilled in communication, problem-solving, and team collaboration. Known for reliability and focus on achieving team goals.
Overview
12
12
years of professional experience
Work History
Outbound Call Center Agent
Sage Dental Management
04.2022 - Current
- Managed high-volume outbound calls to schedule patient appointments and confirm services.
- Delivered exceptional customer service by addressing inquiries and resolving concerns efficiently.
- Collaborated with dental teams to optimize appointment schedules and improve patient flow.
- Made outbound lead follow-ups to potential and existing customers by telephone and email to qualify leads and sell products and services.
- Built rapport with clients, fostering long-term relationships that led to increased customer loyalty and repeat business.
- Collaborated with other departments to ensure seamless communication and resolve any customer-related concerns.
- Improved customer satisfaction by promptly addressing inquiries and resolving issues in a professional manner.
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
- Set up appointments with interested customers according to schedule availability.
Cashier
Aldi Supermarket
11.2023 - 09.2025
- Processed transactions efficiently using point-of-sale systems.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained accurate cash drawer, ensuring accountability and reducing discrepancies.
- Assisted in training new staff on operational procedures and customer interaction techniques.
- Developed strong relationships with regular customers, fostering loyalty and repeat business.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
Dental Receptionist
Sage Dental Royal Palm
09.2021 - 04.2022
- Managed patient scheduling and appointment confirmations to enhance office efficiency.
- Coordinated insurance verification processes, ensuring accuracy and timely patient billing.
- Trained new staff on office protocols and software systems for seamless operations.
- Maintained patient records and appointment logs using practice management software.
- Oversaw front desk operations, ensuring compliance with health regulations and office policies.
New Patient Coordinator
Sage Dental
04.2019 - 09.2021
- Managed patient intake processes, ensuring accurate information collection and streamlined onboarding.
- Coordinated scheduling for new patients, optimizing appointment availability and reducing wait times.
- Collaborated with dental teams to enhance patient communication and improve overall service delivery.
- Developed training materials for staff on new patient protocols and system usage, fostering consistency in operations.
- Mentored junior coordinators, providing guidance on best practices for patient coordination and support functions.
- Facilitated seamless transitions for new patients by gathering necessary documentation and insurance information prior to appointments.
- Provided exceptional customer service, addressing concerns and answering inquiries promptly and professionally.
- Managed a high volume of inbound calls while maintaining accuracy in appointment scheduling and patient record updates.
- Improved patient retention through attentive follow-up calls and personalized care plans.
- Coordinated regular staff meetings to review best practices, discuss areas for improvement, and provide ongoing education opportunities for team members.
- Delivered excellent patient experiences and direct care.
Front Desk Agent
Royal Inn Hotel
03.2014 - 04.2019
- Managed guest check-in and check-out processes efficiently to enhance customer satisfaction.
- Coordinated room assignments and special requests, ensuring optimal accommodation experiences.
- Handled billing inquiries and processed payments accurately for seamless transactions.
- Resolved guest complaints promptly, fostering positive relationships and repeat business.
- Trained new front desk staff on operational procedures and customer service standards.
- Collected room deposits, fees, and payments.
Education
Dr - Dentist
UCATECI
La Vega, Dom Rep09-2008
Skills
- Goal oriented
- Outbound sales
- Continuous improvement
- Call monitoring
- Salesforce
- Call routing
- Script adherence
- Customer relationship building
- Positive attitude
- Teamwork and collaboration
- Problem-solving
- Customer service
Languages
Spanish
Native or Bilingual
English
Full Professional
Work Preference
Job Search Status
Networking onlyWork Type
Full TimePart TimeLocation Preference
RemoteSalary Range
$28/hr - $1000/hrTimeline
Cashier
Aldi Supermarket
11.2023 - 09.2025
Outbound Call Center Agent
Sage Dental Management
04.2022 - Current
Dental Receptionist
Sage Dental Royal Palm
09.2021 - 04.2022
New Patient Coordinator
Sage Dental
04.2019 - 09.2021
Front Desk Agent
Royal Inn Hotel
03.2014 - 04.2019
Dr - Dentist
UCATECI