Angie Strouse
Danielson,CT
Summary
Dynamic and adaptable professional with a proven track record at AWP Safety, enhancing work zone safety and streamlining traffic management processes. Skilled in data gathering and organizational efficiency, I excel in high-pressure environments, demonstrating exceptional decision-making and teamwork abilities. My dedication to continuous improvement and adaptability has significantly contributed to project success and safety enhancements.
Overview
23
23
years of professional experience
Work History
Qualified Observer
AWP Safety
Norwich, CT
02.2024 - Current
- Maintained a high level of accuracy in data collection by regularly reviewing and updating observation protocols, ensuring consistency across all team members.
- Streamlined data collection processes through the development of detailed observation templates for consistent reporting.
- Assisted in training new observers, sharing knowledge and best practices for accurate data collection procedures.
- Aided in decision-making processes through the timely submission of comprehensive observation reports to project leaders.
- Ensured proper usage of signaling devices, including stop/slow paddles, flags, and radios for effective communication among team members.
- Assisted in setting up traffic control plans according to project specifications and local regulations, maintaining orderly work zones.
- Adapted quickly to changing circumstances, such as inclement weather or last-minute schedule adjustments, ensuring smooth traffic flow at all times.
- Collaborated with project managers and supervisors to develop site-specific traffic management plans based on project requirements and potential hazards.
- Reduced accidents at work zones by diligently monitoring vehicle speeds and providing clear signals to approaching motorists.
- Managed work zones using large signs and hand signals to direct traffic.
- Displayed excellent decision-making skills under pressure while managing heavy vehicle traffic during unexpected events or incidents onsite.
- Maintained a strong knowledge of state-specific traffic laws and regulations related to flagging operations, ensuring compliance within the workplace.
- Interrupted traffic to allow students, parents and other pedestrians to safely cross streets.
- Installed warning flags and used hand signals to catch drivers' attention about hazards.
- Put out barrels and cones to prevent driver access to specific roads or areas.
- Improved traffic safety by effectively directing and controlling vehicular flow at construction sites.
- Contributed to project timelines by efficiently coordinating traffic flow during peak hours at high-traffic intersections.
- Participated in daily safety briefings, reinforcing awareness of potential hazards and discussing best practices for accident prevention among team members.
- Controlled flow of automotive traffic under direction of project supervisor.
- Participated in ongoing training and professional development opportunities to stay current on industry trends, safety regulations, and flagging best practices.
- Used flagging tools such as stop and slow paddle and red flag.
Truck Dispatcher
American Industries Inc.
Griswold CT
06.2023 - 10.2023
- Monitored weather conditions daily to preemptively adjust routes when necessary, reducing potential delays due to adverse conditions.
- Built strong relationships with clients through effective communication and problem-solving skills, contributing to increased business opportunities.
- Negotiated rates with carriers for cost-effective shipping options without sacrificing quality or timeliness of deliveries.
- Provided ongoing support to drivers during shifts, addressing any issues or concerns promptly and professionally.
- Developed strong working relationships with external partners such as carriers and shipping companies to ensure efficient collaboration in the transportation process.
- Managed communications between drivers and customers to ensure timely deliveries and high customer satisfaction.
- Streamlined dispatch operations by implementing efficient routing and scheduling systems.
- Maintained accurate records of all dispatched vehicles, ensuring proper documentation and compliance with industry regulations.
- Troubleshot delivery issues while maintaining excellent customer service standards, resolving conflicts efficiently.
- Monitored and tracked status of shipments in transit to confirm on-time delivery.
- Handled incoming calls and emails from customers regarding issues with deliveries.
- Reviewed paperwork and contracts prior to dispatching crew members to support accuracy and clarify understanding of details.
- Oversaw and enforced compliance with all safety regulations and DOT regulations.
- Checked that each scheduled route was appropriately covered by delivery drivers.
- Worked closely with customers to effectively resolve issues and complaints.
- Delivered exceptional customer service to individuals contacting company's call center for support and assistance.
- Coordinated dispatching of Number drivers to accomplish daily delivery requirements.
- Scheduled deliveries and pickups according to customer needs.
- Answered phone calls and responded to customer emails.
- Scheduled and organized delivery routes.
- Communicated with customers to provide delivery updates and resolution.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
- Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
- Received new orders, prepared documentation, and assigned personnel.
- Monitored vehicle locations to coordinate timely arrivals.
- Communicated with warehouse staff to facilitate proper loading and unloading of orders.
- Managed customer accounts and invoicing.
- Monitored and tracked dispatch communication systems.
- Preserved accurate records of dispatched orders, deliveries and receipts.
- Monitored flow of paperwork and directed information to appropriate departments.
- Tracked and monitored vehicle performance and maintenance.
Table Games Dealer
Mohegan Sun Casino
Uncasville, CT
08.2001 - 09.2022
- Managed high-stress situations effectively, remaining calm under pressure while maintaining professionalism with guests.
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
- Managed chips and money transactions with attention to detail to prevent fraud.
- Adhered to all gaming regulations and procedures to maintain legal and ethical operation.
- Developed strong relationships with regular clients, resulting in increased loyalty and repeat visits to the casino.
- Assisted players with placing bets, educating on game rules to increase understanding.
- Monitored game for potential security risk to protect operation and players.
- Maintained a professional and welcoming atmosphere for players with excellent communication skills.
- Answered players questions and resolved disputes to provide excellent customer service.
- Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
- Enforced game rules to maintain fair paly and avoid disputes.
- Enhanced customer experience by providing friendly and efficient service during table games sessions.
- Promoted teamwork among coworkers on the casino floor, fostering a cohesive work environment that optimized both guest experience and dealer performance.
- Assisted in training new dealers, sharing expert knowledge of game rules and best practices for customer service.
- Kept track of game outcomes and reported to supervisor for accurate record keeping.
- Collaborated with floor supervisors to address player disputes promptly and professionally, ensuring guest satisfaction.
- Maintained high level of concentration and accuracy under pressure, ensuring smooth game flow.
- Managed large sums of money, ensuring accurate transactions and payouts to maintain casino integrity.
- Provided training to new dealers, improving team performance and consistency in game management.
- Increased table game participation with engaging interactions and clear explanations of game rules.
- Developed and maintained rapport with regular patrons, encouraging repeat visits and loyalty to casino.
- Fostered sense of community among players with exceptional communication skills and personal attention.
- Adapted quickly to new and varied table games, enhancing versatility and value as team member.
- Streamlined game operations by introducing efficient shuffling and dealing techniques.
- Monitored games for compliance with casino policies and procedures, contributing to secure gaming environment.
- Enhanced guest experience by providing friendly and professional service during game sessions.
- Welcomed customers and established immediate rapport to encourage gameplay.
- Controlled equipment such as roulette wheels to run games.
- Prepared players to join games by explaining rules and exchanging money for chips.
- Dealt cards and compared hands to determine winners of games such as blackjack.
- Received and documented patrons' wagers prior to beginning games.
- Worked with dealer team to run larger games such as craps and baccarat.
Education
N/A - General Education Diploma
EastConn
Hampton CT04.2000
Skills
- Organization
- Cross-cultural understanding
- Data Gathering
- Clinical education
- Assertiveness
- Influencing skills
- Social Perceptiveness
- Analytical Thinking
- Process Improvement
- Idea Development and Brainstorming
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Multitasking
- Reliability
- Excellent Communication
- Organizational Skills
- Team Collaboration
- Active Listening
- Adaptability and Flexibility
- Decision-Making
- Relationship Building
- Team building
- Task Prioritization
- Self Motivation
- Professionalism
- Time management abilities
- Continuous Improvement
- Adaptability
Additional Information
I am an avid animal lover,I have always been around & happily mothered many throughout my life thus far,I am partial to them and would love the opportunity to work with or around them. I love to cook,obviously have been cooking for many years now and also wouldn’t mind being given an opportunity in this line of work as well. I also freelance at painting interiors of buildings,I am very articulate and a so called perfectionist about the work I have done,if my name is on it,it has to be as good as if it were my own dwelling. Unfortunately I have no degrees in any of these professions so unfortunately for me,unless otherwise given the opportunity I would pick any of these lines of work. If you love what you do,it is never just a job!!
Timeline
Qualified Observer
AWP Safety
02.2024 - Current
Truck Dispatcher
American Industries Inc.
06.2023 - 10.2023
Table Games Dealer
Mohegan Sun Casino
08.2001 - 09.2022
N/A - General Education Diploma
EastConn