David Hart
Plainville,CT
Summary
Hardworking professional with several years of professional driving experience. Well-organized in coordinating routes and loading vehicles. Excellent communication, customer service and multitasking skills with observant nature and strong safety focus. Valid license and clean driving history.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Driver/Qualified Observer
AWP Safety
East Hartford, CT
10.2022 - 08.2025
- Setting up safe work zones with proper equipment
- Communicating with your partner to keep everyone safe.
- Controlling traffic flow with stop/slow paddles
- Providing outstanding service and protection to customers
- Receiving continuous development and guidance to turn an entry level opportunity into a long-term career.
Technical Support Representative
OneSpace
Hebron, NH
12.2023 - 05.2024
- Efficiently answered and troubleshot inbound customer calls in a high-volume call center.
- Accurately documented call encounter within ticketing system.
- Strove for first call resolution, while providing any additional information to the customer to prevent call backs.
- Leveraged the internal knowledge base system to find information needed.
- Monitored my open cases as necessary, along with following up with the appropriate team and/or customer to resolve issues within the defined service level agreements.
- Met and exceeded management expectations for performance and professionalism as measured by customer surveys, call monitoring, and phone metrics.
- Participated in additional departmental projects or tasks.
Field Supervisor
Arrow Security
North Haven, CT
01.2020 - 10.2022
- Supervise field security officers at various locations.
- Travel to various states for site inspections and evaluations.
- Manage schedules to ensure proper coverage for all sites including but not limited to call outs and vacation coverage.
- Mitigate various actual and potential hostile situations.
- Assess, and complete appropriate local and state required documentation for any incidents.
- Liaise between clients and local emergency personnel as needed.
- Provide onboard training for new security staff.
Assistant Manager
Pocket Rockets
Plainville, CT
01.2016 - 12.2020
- Supervise shift employees, oversee shift operations, complete scheduling and inventory and incident reports Liaise between employees and management.
- Address conflicts and concerns throughout the course of shift in a courteous and professional manner.
- Ability to perform all job functions, in addition to shift management, to avoid disruption in quality customer service; ensure all employees are performing assigned duties in a compliant and efficient manner.
Education
High School Diploma -
Plainville High School
Plainville, CTSkills
- Training and Development
- Customer Service
- Microsoft Remote Desktop Services (RDS)
- Technical Support
- MPLS
- LAN/WAN monitoring
- VPN
- Blueprint Reading
- Wildlife Knowledge
- QuickBooks Desktop
- SQL
- Networking
- Resolution
- Cloud computing
- SaaS business models
- Computer networking
- IT
- Ability to multitask
- Proxy servers
- Authentication
- Imaging equipment with SCCM
- Inventory Management
- Office Management
- SalesForce
- Microsoft Office
- Troubleshooting experience
- DHCP
- DNS services/servers
- Firewalls
- Windows
- Tactical Planning and Execution
- TCP/IP configuration
- Message Queuing
- Local Networking
- Call Center Experience
- Various network traffic types
- Software troubleshooting
- Personnel Scheduling
- Analysis and Problem
- Microsoft Active Directory
- Microsoft Office 365
- Server/Windows troubleshooting
Certification
- Driver's License
- OSHA 10
Timeline
Technical Support Representative
OneSpace
12.2023 - 05.2024
Driver/Qualified Observer
AWP Safety
10.2022 - 08.2025
Field Supervisor
Arrow Security
01.2020 - 10.2022
Assistant Manager
Pocket Rockets
01.2016 - 12.2020
High School Diploma -
Plainville High School