Angie Trigueros
Keasbey,NJ
Summary
Results-driven adept at meeting customer needs by applying business knowledge, logistics understanding and persuasive communication skills. History of leading customer service team members to enhance customer satisfaction, reduce issues, and grow sales. Looking for a permanent position with room for advancement and the opportunity to contribute to business success.
Overview
2
2
Languages
1
1
year of post-secondary education
3
3
years of professional experience
Work History
Receptionist /Physical Therapist Assistant
advanced care physical therapy
Edison, New Jersey
05.2026 - Current
- Greeted patients and visitors warmly upon arrival at advanced care physical therapy.
- Managed incoming calls and scheduled appointments efficiently for therapists.
- Maintained organized patient records and ensured confidentiality compliance.
- Assisted patients with paperwork, ensuring clarity and understanding of procedures.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled and confirmed appointments.
- Greeted visitors and provided them with assistance.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Updated and recorded customer or client information to maintain accounts.
Customer Experience Coordinator
TJX Companies
Iselin, New Jersey
10.2023 - 09.2026
- Delivered exceptional customer service, enhancing overall customer satisfaction.
- Resolved complex concerns, aligning solutions with business requirements and customer needs.
- Coordinated customer feedback initiatives to enhance service quality and satisfaction.
- Collaborated with cross-functional teams to streamline customer service processes.
- Assisted in training new staff on customer engagement strategies and best practices.
- Guided customers through return processes and clarified applicable policies.
Education
Associate of Business Administration - Business Administration
Middlesex County College
Edison, NJ 09.2025 - 09.2026
John F. Kennedy Memorial High School
Iselin, NJSkills
- Customer service
- Team collaboration
- Returns assistance
- Conflict resolution
- Training development
- Patience and composure
- Opening and closing procedures
- Returns policies
- Experience optimization
- Teamwork and collaboration
- Multitasking and prioritization
- Store maintenance
- Technical skills in using Microsoft, Excel, PowerPoint, and G-Suite applications
Languages
Spanish
Native/ Bilingual
French
Elementary
Accomplishments
- I’ve been named Associate of the Quarter with the TJX Marshalls Company, for the role I play in customer service/experience
- JFKMHS French Honor Society Member
- National Society of High School Honors (NSHSS) Member
Affiliations
- Perth Amboy Community cleanups with Iglesia Bautista Ebenezer
- Feeding the homeless at Shelters with iglesia Bautista Ebenezer
- VBS helper/coordinator with Iglesia Bautista Ebenezer
Timeline
Receptionist /Physical Therapist Assistant
advanced care physical therapy
05.2026 - Current
Associate of Business Administration - Business Administration
Middlesex County College
09.2025 - 09.2026
Customer Experience Coordinator
TJX Companies
10.2023 - 09.2026
John F. Kennedy Memorial High School