Angie Ulloa
Dallas,TX
Summary
Experienced customer service professional with 12 years in retail, sales, and team leadership, including six years in hard-surface flooring. Promoted quickly to Head Cashier, and later to Pro Assistant Manager. Strong problem-solving, communication, and multitasking skills. Recently returned to the workforce after time as a stay-at-home mom, and ready to contribute to a fast-paced, customer-focused environment.
Overview
7
7
years of professional experience
Work History
Command Center
Floor & Decor
Plano, TX
08.2018 - 08.2019
- Collaborated with the distribution center to ensure efficient order fulfillment.
Pro Assistant Manager
Floor & Decor
Plano, TX
08.2016 - 08.2018
- Organized networking events, lunch-and-learns, and other professional engagement activities.
- Worked directly with contractors on residential and commercial projects, ensuring product availability and order accuracy.
Customer Service Supervisor
Floor & Decor
Plano, TX
01.2014 - 08.2016
- Partnered with the Operations Manager in hiring, training, and scheduling new hires.
Inventory Control Specialist
Floor & Decor
Plano, TX
08.2013 - 01.2014
- Conducted inventory counts, investigated discrepancies, and ensured accuracy in stock levels.
Customer Service Representative
Floor & Decor
Plano, TX
02.2012 - 08.2013
- Ensured compliance with standard operating procedures for cashiering, credit, and close-out processes.
Education
High School Diploma -
JJ Pearce High School
Richardson, TX05-2010
Skills
- Supervision and leadership
- Event planning
- Analytical and critical thinking
- Organization and time management
Timeline
Command Center
Floor & Decor
08.2018 - 08.2019
Pro Assistant Manager
Floor & Decor
08.2016 - 08.2018
Customer Service Supervisor
Floor & Decor
01.2014 - 08.2016
Inventory Control Specialist
Floor & Decor
08.2013 - 01.2014
Customer Service Representative
Floor & Decor
02.2012 - 08.2013
High School Diploma -
JJ Pearce High School
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