ANGIE VALDEZ ACEITUNO
Rome,GA
Summary
Efficient Office Assistant with 4 years of experience answering high-volume calls and in-person inquiries. Diligent, respectful attitude to dealing with clients and colleagues. Flexible and hardworking approach to streamlining internal processes.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Multilingual customer service professional with advanced English and Spanish abilities. Demonstrated success in making callers feel comfortable and resolving diverse issues. Excellent communication and multitasking abilities.
Overview
4
4
years of professional experience
Work History
Office Clerk
Riverside Toyota
Rome, GA
08.2022 - Current
- Resolved customer complaints quickly to maintain customer satisfaction.
- Built positive relationships with customers to increase repeated visits.
- Greeted customers, answered inquiries, and directed them to the appropriate department.
- Created spreadsheets using Microsoft Excel for tracking data and creating reports.
- Received payments from customers via cash or credit card transactions.
- Kept office records organized and supplies well-stocked for optimal team performance.
- Responded to customer inquiries in both English and Spanish languages, providing accurate information about products and services.
SERVER
Applebee's Grill + Bar
06.2023 - 01.2024
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Provided excellent customer service to ensure satisfaction.
Accountant Clerk
ALLISSONS AUTO SALES
08.2020 - 08.2021
- Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
- Prepared financial statements, business activity reports, annual budgets and other records.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Used accounting software to prepare weekly and monthly financial reports.
Education
High School Diploma -
Rome High School
Rome, GA05.2020
Skills
- Product Knowledge
- Active Listening
- Refunds and Exchanges
- Mathematics
- Records Maintenance
- Accounting Softwares
- Customer Service
- Payment Processing
- Office Supply Management
- Organizational Skills
- Customer Relations
- Financial Accounting
- Spanish translation
Timeline
SERVER
Applebee's Grill + Bar
06.2023 - 01.2024
Office Clerk
Riverside Toyota
08.2022 - Current
Accountant Clerk
ALLISSONS AUTO SALES
08.2020 - 08.2021
High School Diploma -
Rome High School