ANGIE JULIETH GOMEZ RODRIGUEZ
Rancho Cucamonga,CA
Summary
Proven shipment clerk and truck dispatcher with a track record of enhancing customer satisfaction and optimizing delivery schedules at Legal Trucking Administration. Excelled in freight processing and administrative support, boosting operational efficiency. Skilled in Microsoft Office and renowned for exceptional telephone etiquette, ensuring high-quality service and effective problem-solving.
Overview
7
7
years of professional experience
Work History
SHIPMENT CLERK
Legal Trucking Administration
01.2021 - 03.2024
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Interacted with customers by phone, email, or in-person to provide information.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed calendars and scheduled appointments to maintain smooth flow of operations.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- send loads with deferent company's fedex USPS and international like DHL doing the labels
TRUCK DISPACHER
H&A SUPERCHARGED TRANSPORT
01.2017 - 12.2020
- Monitored weather conditions daily to preemptively adjust routes when necessary, reducing potential delays due to adverse conditions.
- Provided ongoing support to drivers during shifts, addressing any issues or concerns promptly and professionally.
- Built strong relationships with clients through effective communication and problem-solving skills, contributing to increased business opportunities.
- Negotiated rates with carriers for cost-effective shipping options without sacrificing quality or timeliness of deliveries.
- Created contingency plans for unexpected situations such as road closures or vehicle breakdowns that resulted in minimal impact on service.
- Reduced fuel costs for company fleet by optimizing routes and monitoring driver performance.
- Developed strong working relationships with external partners such as carriers and shipping companies to ensure efficient collaboration in the transportation process.
- Served as point of contact for emergency situations involving company vehicles or drivers, coordinating appropriate response measures quickly and effectively.
- Managed communications between drivers and customers to ensure timely deliveries and high customer satisfaction.
- Collaborated with warehouse staff to prioritize shipments based on delivery deadlines, maximizing efficiency in the supply chain process.
- Coordinated with maintenance department to schedule routine vehicle inspections, minimizing downtime and ensuring operational efficiency.
- Scheduled and dispatched drivers to locations .
- Created delivery routes and optimized plans for traffic, road conditions, and other factors.
- Oversaw and enforced compliance with all safety regulations and DOT regulations.
- Monitored and tracked dispatch communication systems.
Education
College 4 Years - Business Administration And Management
Colombia College
Colombia Bogota 02.2018
High School Diploma -
Colombia School
Colombia , Bogota01.2014
Skills
- Telephone Etiquette
- Customer Satisfaction
- Cash Handling
- Cash Management
- Package handling
- Package labeling
- Freight Processing
- Shipment Inspection
- Administrative Support
- Database entry
- Mail handling
- Data Entry
- Microsoft Office
- Business Documentation
- Office Management
- Delivery Scheduling
- Database Management
- Excel spreadsheets
- Front Office Management
- Valid Driver's License
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
SHIPMENT CLERK
Legal Trucking Administration
01.2021 - 03.2024
TRUCK DISPACHER
H&A SUPERCHARGED TRANSPORT
01.2017 - 12.2020
College 4 Years - Business Administration And Management
Colombia College
High School Diploma -
Colombia School
Similar Profiles
Cody RaleighCody Raleigh
Medical Claims Specialist Manager at JND Legal AdministrationMedical Claims Specialist Manager at JND Legal Administration
Dominique ShipmanDominique Shipman
Quality Assurance Agent at JND Legal AdministrationQuality Assurance Agent at JND Legal Administration
Aiyanna HintonAiyanna Hinton
Contact Center Agent at JND Legal AdministrationContact Center Agent at JND Legal Administration