Ensured resolution of urgent issues in a fast-paced environment based on customer needs.
I built relationships with clients, using active listening to encourage repeat business.
Educate clients about the use of technology as a resource to carry out their financial transactions, making quick and secure purchases with the acquisition of the Redcard.
Help customers complete purchases through a streamlined checkout process to increase efficiency and reduce wait times, locating items, and joining rewards programs.
Manager's Assistant
Five Guys Burgers And Fries
08.2022 - 01.2023
Management of technological tools.
(7shift) for assigning work schedules, stock requests and supply orders, recording daily tasks.
Ensured compliance with money management policies by conducting regular audits of ATM and cash drawer transactions.
Contributed to the achievement of branch sales objectives through proactive management of customer service strategies aimed at attracting new customers and retaining existing clientele.
Project Coordinator
REFRIMAX DEL LLANO SAS
02.2018 - 06.2022
Coordination of operations at the local and national level, ensuring response times, project execution and customer service.
Cost and expense management ensuring compliance with budget parameters.
Maintained the confidentiality of corporate and client information, adhering to data security measures.
Education
Internal Quality Audit NTC ISO 9001 - Quality Control And Safety Technologies
SENA National Learning Service
Colombia
03.2022
Associate of Applied Science - Industrial Engineering
University Antonio Nariño
Colombia
08.2021
Logistics Seminar Realities And Challenges - Industrial And Organizational Psychology
University Antonio Nariño
Colombia
07.2021
Skills
Performance Management
Financial Management
Strategic Planning
Contract Management
Demonstrating Technology
Problem Solving
Multitasking
Customer Relationship Management (CRM)
POS Systems
Risk Management
Cash Management
Problem Solving
Languages
English
Spanish
TECHNICAL SKILLS
Tools: Microsoft Office (Word, Outlook, Excel, PowerPoint, SharePoint, OneDrive, Teams), Puntocontable, Autocad, Siigo, Microsoft Project, Catia,
Timeline
Cashier or Front of Store Attendant
Target
02.2023 - 01.2024
Manager's Assistant
Five Guys Burgers And Fries
08.2022 - 01.2023
Project Coordinator
REFRIMAX DEL LLANO SAS
02.2018 - 06.2022
Internal Quality Audit NTC ISO 9001 - Quality Control And Safety Technologies
SENA National Learning Service
Associate of Applied Science - Industrial Engineering
University Antonio Nariño
Logistics Seminar Realities And Challenges - Industrial And Organizational Psychology