Teresa Oung
Irving,TX
Summary
Dynamic Front End Store Manager at TJMAXX with a proven track record in enhancing customer service and operational efficiency. Skilled in inventory management and team leadership, I successfully implemented training programs that boosted employee engagement and sales performance. Committed to fostering a collaborative environment while driving business growth initiatives.
Retail management professional with proven track record in leading front-end store operations to achieve optimal customer satisfaction and operational efficiency. Known for strong commitment to team collaboration and delivering results that align with company goals. Expertise in inventory management and customer service, coupled with flexible approach to adapting to changing store needs.
Overview
15
15
years of professional experience
Work History
Front End Store Manager
TJMAXX
Irving, TX
10.2024 - Current
- Directed daily operations while enforcing compliance with organizational policies and procedures.
- Implemented comprehensive training programs to enhance team members' customer service skills.
- Monitored and adjusted inventory levels to maintain product availability while mitigating shrinkage risks.
- Executed visual merchandising strategies to optimize product presentation and elevate sales performance.
- Supervised daily operations, ensuring compliance with company policies and procedures.
Store Manager
Whataburger
Coppell, TX
09.2022 - 06.2024
- Supervised store operations on a daily basis, guaranteeing alignment with company policies and operational procedures.
- Implemented comprehensive training programs to enhance team members' customer service skills and adherence to operational guidelines.
- Developed and executed inventory management strategies aimed at improving stock levels and reducing waste.
- Evaluated sales data to uncover trends that inform promotional strategies and optimize product offerings.
- Implemented initiatives to foster teamwork and boost employee morale, contributing to a supportive workplace culture.
- Coordinated staffing schedules to ensure operational efficiency during high-demand periods and special occasions.
- Facilitated regular performance evaluations, delivering constructive feedback to enhance team development.
- Collaborated with senior leadership to design and implement strategies aimed at enhancing customer engagement.
- Oversaw daily store operations to ensure compliance with company policies and procedures.
- Trained and developed team members on customer service best practices and operational guidelines.
Customer Service Representative
Vision Service Plan
Lewisville, TX
01.2011 - 06.2021
- Resolved customer inquiries and issues through effective communication and problem-solving skills.
- Educated customers on services, benefits, and claims procedures to enhance understanding and satisfaction.
- Managed high-volume calls while maintaining professionalism and accuracy in service delivery.
- Collaborated with cross-functional teams to streamline processes and improve customer experience initiatives.
- Provided bilingual support to customers, enhancing communication and satisfaction across diverse clientele.
- Resolved customer inquiries efficiently, maintaining high standards of service quality and professionalism.
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
- Gained customer trust by providing knowledgeable and accurate information in both English and Spanish.
- Provided language translation services for customer service inquiries.
- Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.
- Communicated with management when customer issues escalated and worked to find resolutions.
- Maintained high levels of customer satisfaction through empathetic listening, timely problem resolution, and personalized attention.
Education
Bachelor of Science - Business Management And Human Resources
Ana G Mendez University
Dallas, TX06.2021
Skills
- Store layout planning
- Scheduling coordination
- Promotional strategies
- Employee engagement
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent communication
- Organizational skills
- Team collaboration
- Team leadership
- Active listening
- Effective communication
- Adaptability and flexibility
- Verbal and written communication
- Decision-making
- Customer service management
- Effective leader
- Relationship building
- Customer relations
- Operational efficiency
- Staff training/development
- Team building
- Task prioritization
- Employee motivation
- Self motivation
- Interpersonal skills
- Customer relationship management
- Analytical thinking
- Conflict resolution
- Recruitment and hiring
- Operations management
- Goal setting
- Inventory tracking and management
- Professionalism
- Employee relations
- Staff management
- Interpersonal communication
- Strategic partnerships
- Scheduling
- Hiring and onboarding
- Business leadership
- Strategic planning
- Schedule management
- Staff training
- Inventory control
- Time management abilities
- Continuous improvement
- Management team building
- Inventory management
- Adaptability
- Delegating work
- Written communication
- Performance evaluation and monitoring
- Quality assurance
- Staff hiring
- Project management
- Sales strategies
- Employee scheduling
- Customer retention
- Training management
- Crisis management
- Staff scheduling
- Data analysis
- Employee development
- Administrative management
- Sales tracking
- Staff development
- Risk management
- Payroll administration and timekeeping
- Performance improvements
- Operations oversight
- Business management
- Professional demeanor
- Performance improvement
- Problem-solving aptitude
- Performance management
- Process improvements
- Purchasing and planning
- Records organization and management
- Delegation
- Marketing strategies
- Budget control
- Data management
- Organizational structuring
- Sales management
- Process improvement
- Recruitment
- Revenue growth
- Procurement
- Business growth initiatives
- Performance evaluations
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Front End Store Manager
TJMAXX
10.2024 - Current
Store Manager
Whataburger
09.2022 - 06.2024
Customer Service Representative
Vision Service Plan
01.2011 - 06.2021
Bachelor of Science - Business Management And Human Resources
Ana G Mendez University