Elizabeth Connolly

• Collaborated with the Front office, other departments and lead Team of Cashiers. Responsible for maintaining and counting of Store safe, deposits and employee schedules.
• Maintained high standards of customer service through ongoing training programs for staff members, resulting in improved customer loyalty and retention rates.
• Coordinated special events and promotions to attract new customers and drive engagement within the local community.
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• Manage high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolve customer complaints with empathy, resulting in increased loyalty and repeat business, including High Value Customers.
• Handle escalated calls efficiently, finding satisfactory resolutions for both customers as well as the company.
• Responded to customer requests for products, services, and company information.
• Train New Hires and mentor current Team Members.
• Work as a liaison with Exception Committee, Account Managers and other departments as needed.

Worked within the Criminal and Civil division of Washington County Court. Served as a Liaison between Judges, Customers and other Court staff processing Court documents, Criminal complaints, Divorces, Adoptions and other Government items as needed. Provided accurate, valuable Customer Service via phones, in person and email for support of the Department.