Juan Agudelo Cuadros
Miami,FL
Summary
Friendly and reliable, offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude. Effective at working in fast-paced environments to restock and arrange merchandise in an appealing way. Upbeat and friendly team player with a good attitude and willingness to take on any task.
Overview
3
3
years of professional experience
3
3
Languages
Work History
Front End/Night Merchandiser
Costco
09.2023 - 04.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Worked flexible schedule and extra shifts to meet business needs.
- Enhanced store appearance and customer experience by maintaining clean, organized, and well-stocked shelves.
- Assisted in training new hires on night merchandiser processes, ensuring consistent quality of work across the team.
- Contributed to a positive work environment through strong teamwork skills, flexibility, and adaptability to changing situations on the night shift schedule.
- Completed tasks efficiently under tight deadlines while adhering to company standards for safety and quality control measures.
- Received, sorted and processed incoming stock and materials to prepare the stock for storage or shipment.
- Responded to customer queries and complaints regarding stock and merchandise to resolve issues and increase satisfaction.
Court Monitor
Skyzone Trampoline Park
01.2021 - 12.2022
- Warmly greeted customers and welcomed them to the park
- Ensured all customers felt accepted and heard
- Contributed to membership sales via means of promotional material, suggesting upgrades or park add-ons
- Drove team success by completing assigned task quickly and accurately
- Upheld the high standards of productivity and quality in operations
- Followed all Health and Safety precautions and practices when using cleaning products, and ensured all equipment was cleaned and ready to go at the start of each shift
- Restocked supplies and removed all trash and cleaned all areas of the park
- Answered customer questions, took orders, and scheduled bookings
- Assisted customers with products, promotions, and policy information
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints
- Wiped down tables and equipment, swept and refilled stock
Youth Soccer Coach
Little Kickers
01.2021 - 12.2021
- Ensured participant and parent satisfaction by revealing any plans, intentions, or changes to the schedule
- Facilitated drills and practices to help children develop and improve their sports skills
- Mentored and encouraged youth to develop a strong work ethic by being a positive role model and practicing skills regularly
- Built strong media and community relationships through positive interaction and communication in support of sports program
- Developed, updated, and implemented effective rules covering all team activities
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services
- Worked closely with team members to deliver project requirements, develop solutions, and meet deadlines
- Demonstrated self-reliance by meeting and exceeding workflow needs
- Improved operations by working with team members and customers to find workable solutions
Education
High School Diploma -
École Secondaire Catholique Monseigneur-de-Charbonnel
Toronto, ON06.2022
Skills
- Customer Service
- Work Ethic and Integrity
- Patience and Empathy
- Written and verbal communication
- Reliability and punctuality
- Cash handling and management
- Labeling products
- Warehouse Operations
- Stock Rotation
- Display Maintenance
- Cleanliness and safety
- Warehouse Safety
- Store layout planning
Highlight of qualifications
- Multi-lingual with fluency in English, Spanish and French
- Flexible to work a wide variety of shifts, including evenings and weekends
- Enthusiastic, fun, and outgoing personality
- Excellent time management skills with the capacity to meet tight deadlines
- Physically fit with the ability to sit, stand, bend, crouch and kneel as required
- Hardworking with the competency to think outside the box to arrive at solutions
- Skilled at de-escalating situations and handling customer complaints following the appropriate chain of command
- Computer literate; MS Office, Email, and Internet
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
French
Full Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Front End/Night Merchandiser
Costco
09.2023 - 04.2024
Court Monitor
Skyzone Trampoline Park
01.2021 - 12.2022
Youth Soccer Coach
Little Kickers
01.2021 - 12.2021
High School Diploma -
École Secondaire Catholique Monseigneur-de-Charbonnel