Angela Brooks
Oak Lawn,IL
Summary
Dynamic Truck Driver and Trainer with over 8 years of experience in the transportation industry, coupled with a strong background in public service. Successfully transitioned from driving to pursuing a degree in Information Technology, focusing on Network Management, with a commitment to continuous learning and professional growth. Recognized for academic excellence, graduating Summa Cum Laude with a GPA of 3.99, while consistently demonstrating leadership and problem-solving skills in diverse environments. Aiming to leverage extensive logistical expertise and discipline gained from driving into a tech role that fosters innovation and development.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Truck Driver Trainer
JB Hunt
12.2018 - Current
- Trained new drivers on account policies and safety guidelines, fostering compliance and reducing onboarding time.
- Maintained excellent driving record, ensuring timely deliveries and reinforcing reliability for clients.
- Collaborated with team members to optimize delivery routes, improving overall efficiency and customer satisfaction.
- Conducted pre-trip inspections to ensure vehicle safety and compliance.
- Maintained accurate logs of driving hours and vehicle maintenance activities.
OTR Truck Driver
Hirschbach Motor Lines
04.2017 - 12.2018
- Transported reefer trailers from Smithfield meat distribution plants to shippers across United States, ensuring timely delivery of perishable goods.
- Delivered products and freight to customers locally and across long distances, maintaining high standards of safety and customer satisfaction.
OTR Truck Driver
CRST
09.2016 - 04.2017
- Delivered Caterpillar machine parts to various receivers across the United States, ensuring timely and safe transport.
- Tracked and recorded expenses meticulously to maintain financial accuracy.
Public Service Clerk
Secretary of State
02.2011 - 09.2016
- Processed applications for identification cards, driver’s licenses, temporary visitor’s driver’s licenses, plate stickers, and emissions test extensions, while delivering customer service to applicants.
- Assisted the public with inquiries and efficiently processed documentation to meet their needs.
- Ensured accuracy and confidentiality of sensitive information while providing exceptional customer service.
- Navigated complex regulations and ensured applicants compliance with state laws. • Enhanced customer satisfaction through effective communication and problem-solving skills.
- Streamlined document processing, significantly reducing wait times for clients.
- Trained new staff on office procedures and customer service protocols.
- Maintained up-to-date knowledge of state regulations and procedures.
Security Supervisor
Securitas
06.2008 - 02.2011
- Monitored security incidents along CTA train lines during night shifts to ensure passenger safety and incident response.
- Conducted station walkthroughs with security officers, utilizing tocowands for efficient check-ins at designated locations.
- Oversaw payroll sign-in for security officers to maintain accurate attendance and streamline payroll processes.
Education
Bachelor of Science in Information Technology - Network Management
Colorado Technical University
Colorado Springs, CO03.2025
High School - Computer Science
Percy L Julian High School
Chicago01.2006
Skills
- Project management
- Team collaboration
- Customer service
- Training and development
- Documentation management
- Regulatory compliance
- Commercial driving
- Self-motivation and discipline
- Decision-making
- Problem-solving capacity
- Dependable and reliable
- Data analysis
- Usability testing
- Attention to detail
- Effective communication
- Hardware troubleshooting
Languages
English
Professional
Certification
Google IT Support
Timeline
Truck Driver Trainer
JB Hunt
12.2018 - Current
OTR Truck Driver
Hirschbach Motor Lines
04.2017 - 12.2018
OTR Truck Driver
CRST
09.2016 - 04.2017
Public Service Clerk
Secretary of State
02.2011 - 09.2016
Security Supervisor
Securitas
06.2008 - 02.2011
Bachelor of Science in Information Technology - Network Management
Colorado Technical University
High School - Computer Science
Percy L Julian High School