Angilee Costa
West Yarmouth,MA
Summary
Worked in management retail for 15 years. Oversaw merchandising and setting impactful displays. Recruited , interviewed , hired, and developed team members. Experience in active store manager role. Managed 5-15 team members. Experience in writing schedules and attending management meetings. Lead in customer service and team development.
Overview
15
15
years of professional experience
Work History
Assistant Manager
Designer Shoe Warehouse, DSW
Hyannis, MA
09.2017 - Current
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Co-Manager
Forever 21
Hyannis, MA
10.2014 - 06.2017
- Assisted team members with delivering friendly, knowledgeable service by coaching and corrective action strategies.
- Hired, trained and evaluated associates.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Managed merchandising standards.
- Created interior displays to promote products in alignment with corporate sales objectives.
Co-manager
Bath & Body Works
Hyannis, MA
08.2007 - 10.2014
- Informed customers of current store promotions to encourage additional sales purchases.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Actively engaged customers to provide general assistance and information on store merchandise.
Education
High School Diploma -
Barnstable High School
Hyannis, MA06.2007
Skills
- Operational Efficiency
- Hiring and Onboarding
- Sales Tracking
- Talent Development
- Customer service
- Strong Communication and Interpersonal Skills
- Business Forecasting
Timeline
Assistant Manager
Designer Shoe Warehouse, DSW
09.2017 - Current
Co-Manager
Forever 21
10.2014 - 06.2017
Co-manager
Bath & Body Works
08.2007 - 10.2014
High School Diploma -
Barnstable High School
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