Angileen Ming Olsen
Newport,WA
Summary
Customer-oriented driver offers several years of experience in environment. Successful at route planning and navigation to complete smooth, on-time deliveries. Dependable professional committed to customer service and upholding safety standards.
Overview
10
10
years of professional experience
Work History
Driver
Door dash
Newport, Washington
03.2024 - Current
- Performed minor vehicle maintenance tasks to prevent disruptions.
- Transported riders to designated stops according to pre-determined schedules.
- Demonstrated ability to handle emergency situations calmly and effectively.
- Adhered to traffic laws and regulations to prevent accidents.
- Managed time efficiently when making multiple stops along designated routes.
- Loaded and unloaded goods from truck using hand-trucks or pallet jacks.
- Provided excellent customer service by responding promptly to customer inquiries and complaints.
- Delivered goods and services to customers on time and in excellent condition.
Waitress
Brownells
Newport, Washington
02.2024 - 06.2024
- Demonstrated knowledge of wine selection, pairings, vintages.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Replenished beverages when necessary.
- Took orders for food and drinks and delivered them to guests.
- Enforced safety guidelines for employees and patrons of the restaurant.
- Garnished dishes and beverages to serve visually appealing menu items.
- Performed basic math calculations when computing bills for customers' meals.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Greeted customers, answered questions and recommended specials to increase profits.
- Set up tables in between patrons to reduce wait times.
- Processed payments accurately using cash registers or POS systems.
Operations Manager, Customer Experience
Freedom Home Care
Lynnwood , Washington
10.2014 - 12.2022
- Identified opportunities for process automation and technology upgrades to improve customer service efficiency.
- Created detailed reports on operational performance metrics such as call volume, average wait time and first contact resolution rate.
- Trained and mentored new team members to promote productivity, accuracy and friendly customer service.
- Managed the budget for the customer service department, ensuring resources are allocated effectively.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Oversaw the implementation of CRM systems to streamline customer interactions and data management.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Managed day-to-day operations of the customer service team, including hiring, training and coaching employees.
- Created a positive work environment that fosters team collaboration and a customer-centric culture.
Education
Cma - Medical Laboratory Science
Everett Community College
Everett, WA08-2011
Skills
- Vehicle operation
- Route planning
- Safety compliance
- Emergency response
Timeline
Driver
Door dash
03.2024 - Current
Waitress
Brownells
02.2024 - 06.2024
Operations Manager, Customer Experience
Freedom Home Care
10.2014 - 12.2022
Cma - Medical Laboratory Science
Everett Community College