Angjelo Mhilli
North Hollywood,CA
Summary
Client Service Specialist with a proven track record in supporting business development and fostering client relationships in the financial services and private home development industries.
Skilled in identifying client needs, resolving issues promptly, and exceeding expectations to ensure long-term satisfaction and loyalty.
Overview
10
10
years of professional experience
Work History
Senior Financial Consultant
United Financial Network
07.2023 - 02.2024
- Consulted applicants on debt management options, primarily debt relief and debt consolidation loans
- Responsible for processing leads through inbound calls, contacting applicants by phone and email
- Analyzed client credit reports, informed clients of most relevant figures to their finances and explained debt relief options to clients where applicable.
- Guided clients through contract signing for debt relief program, and assisted in processing loan applicants & connecting clients with potential lenders.
- Averaged 300k in enrolled accounts & 60k in loan approvals monthly during tenure
Personal Assistant
Dardha Development Group
05.2019 - 04.2023
- Served as assistant of daily operations to business owner of residential development company, operating across the Hudson Valley and Greater Stamford area.
- Responsible for tracking inventory and distribution of inventory to work sites, keeping track of daily emergent expenses (additional building material, tool replacement, shrinkage) across 4-6 active projects at a time.
- Communicated with staff & clients where owner was not available, acknowledged and addressed problems when possible, communicated higher-order concerns to business owner.
- Assisted in clerical work and end-of-month financial reviews.
Personal Tutor
Self Employed
01.2018 - 10.2019
- Specialized in one-on-one instruction with students grades 6-12, specifically in history and English studies.
- Prepared supplement lectures covering course curriculum, to develop students branded understanding of core concepts.
- Provided take-home recaps & recommended further reading
- Developed streamlined review material to prepare students for examinations
- Improved grades of pupils, on average, by 1.5 grade points
Restaurant Waiter
Morgan's Fish House
09.2018 - 03.2019
- Took orders for restaurant customers, informed clients of all options, attending to all customer requests promptly.
- Memorized ingredients of all dishes & familiarized myself with our food preparation process, so as to be able to properly consult customers with allergy concerns.
- Cooperated with serving and cooking staff to maintain consistent quality of service
Cashier
Eldorado Diner
01.2016 - 07.2018
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Buser
Marianacci's
08.2014 - 05.2015
- Support staff for a high-end Italian restaurant. Reset and cleaned tables, brought dishes to customers, attending to general requests of clients
- Worked in a team setting where all bussers supported all wait staff, prioritized communication and consistent awareness of changing priorities throughout shift to maintain high quality of service.
- Trained new staff in bussing and cleaning procedures.
- Completed side work duties, ensuring that all necessary supplies were stocked.
Education
Bachelor Of Arts - History
SUNY At Purchase
Purchase, NY06.2020
Timeline
Senior Financial Consultant
United Financial Network
07.2023 - 02.2024
Personal Assistant
Dardha Development Group
05.2019 - 04.2023
Restaurant Waiter
Morgan's Fish House
09.2018 - 03.2019
Personal Tutor
Self Employed
01.2018 - 10.2019
Cashier
Eldorado Diner
01.2016 - 07.2018
Buser
Marianacci's
08.2014 - 05.2015
Bachelor Of Arts - History
SUNY At Purchase
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