Angus Thompson
Las Vegas,NV
Summary
Experienced and qualified in managing departmental operations and optimizing workflow. Skilled in tax resolution and proficient in managerial duties. Capable of handling large workloads and quickly changing priorities to achieve organizational goals.
Professional with expertise in case management, prepared to deliver impactful results. Skilled in conflict resolution, risk assessment, and client advocacy. Strong focus on team collaboration and achieving tangible outcomes, adapting seamlessly to changing needs. Reliable and driven, with keen ability to manage complex cases and support clients effectively.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Senior Case Manager, Premier Service Team
Anthem Tax Services
21600 Oxnard St #1200, Woodland Hills, CA 91367
08.2025 - Current
- Led case management initiatives, improving client satisfaction and service delivery efficiency.
- Developed comprehensive tax resolution strategies tailored to individual client needs.
- Mentored junior case managers, enhancing team performance and knowledge sharing.
- Streamlined case documentation processes, ensuring compliance with regulatory standards.
- Established strong relationships with clients, fostering trust and long-term engagement.
- Managed high-risk cases effectively, implementing crisis intervention techniques when necessary to ensure client safety.
- Served as case coordinator, assuming responsibility for complex, high-volume assignments and guiding endeavors to successful completion.
- Made appropriate referrals, monitored client services in appropriate time frames, sought supervisory guidance as required, documented services provided and completed departmental billing procedures.
- Manged 300 individual unique services while maintaining consistent communication with clients.
Resolution Department Administrator
American Tax Service
Las Vegas, NV
02.2024 - 08.2025
- Ensured clients' accounts were managed in a controlled and productive manner.
- Assisting the company to direct all customers through the tax resolution process.
- Ensured all resolutions are made in compliance with Federal and State revenue services.
- Prepared 10+ extensive training materials for several departments to teach all employees proper procedure.
- Handled customer concerns and complaints.
- Handled department affairs such as interviewing all new applicants, streamlining workflow, and provided valued feedback on lower management to promote a more stable work environment. Scheduling and coordinating several meetings per day.
- Managed scheduling for staff and client meetings, ensuring optimal resource allocation and time management.
- Coordinated departmental operations to enhance workflow efficiency and support tax preparation initiatives.
Pest Control Technician
Ricks Pest Control
Sahuarita, AZ
01.2023 - 01.2024
- Treated and cleared customer homes of all pests. Managed over 100 homes per week. Certified to handle dangerous and toxic commercial use pesticides. Able to identify multiple types of infestations.
Assistant Property Manger
Extra Space Storage
Parker, CO
01.2022 - 01.2023
- Provided customer service and helped clients tour different available storage units. Managed the front office and ensured all necessary paperwork was completed without fault and filed correctly. Handled audit interactions when upper management was reviewing properties.
- Consistently Maintained Security on 400+ units on property.
Education
Degree TBD - Astrophysics Studies
University of Northern Florida
Jacksonville, FL01-2021
Skills
- Risk Assessment
- Staff Supervision
- Document Preparation
- Records Management
- Meeting Facilitation
- Scheduling Expertise
- Critical Thinking
- Training and Orientation
- Analytical Thinking
- Conflict Resolution/ Client Advocacy
- Salesforce
- Time management
- Organization and multitasking
- Telephone Communications
Certification
- California Tax Education Council- (CTEC) Certification Pending
Timeline
Senior Case Manager, Premier Service Team
Anthem Tax Services
08.2025 - Current
Resolution Department Administrator
American Tax Service
02.2024 - 08.2025
Pest Control Technician
Ricks Pest Control
01.2023 - 01.2024
Assistant Property Manger
Extra Space Storage
01.2022 - 01.2023
Degree TBD - Astrophysics Studies
University of Northern Florida
Awarded- Top Innovator In Resolution- American Tax Service
Received this award to recognize their outstanding dedication to improving workflow and streamlining procedures to increase efficiency.