Angy Rocha
Cheney,WA
Summary
Dynamic professional in client relationship management and sales, with expertise in Salesforce CRM and bilingual communication. Generated over $98,000 in a single month through effective appointment scheduling and follow-up. Focused on enhancing customer engagement to drive results and exceed targets.
Overview
8
8
years of professional experience
Work History
Appointment Setter (High Ticket Sales)
The FlipSisters
Remote Position
08.2023 - 09.2026
- Handled inbound calls and placed daily outbound calls to introduce customers to house flipping coaching services.
- Screened prospects by phone and connected the sales team to motivated, financially qualified leads.
- Generated over $98,000 in revenue during my best month through opportunities I helped create.
- Scheduled and confirmed appointments and meetings for the sales team.
- Answered client questions and updated database records.
- Maintained an efficient follow-up process for prospects.
Customer Service Representative
Wing Tel Inc.
Remote Position
04.2020 - 08.2021
- Facilitated customer access to mobile services through phone-based SIM activation and optimized customer interactions by managing the company database.
- Responded to customer requests for products, services, and company information.
- Achieved compliance with customer call guidelines for service levels, handle time, and productivity.
- Promoted operational best practices to enhance team efficiency and productivity.
Spanish Interpreter
Lionbridge
01.2019 - 03.2020
- Supported patients and staff during clinical encounters through clear interpretation of medical information.
- Assisted families with interpretation during initial visit scheduling and ongoing treatment coordination, improving patient engagement.
- Improved patient-provider communication by setting up clear communication channels and increasing satisfaction.
- Protected patient medical information by following confidentiality and ethics standards.
- Translated insurance claims encounters in English and Spanish with simultaneous language support.
Logistics Assistant
Forjas Del Sur, C.A
05.2018 - 12.2018
- Tracked daily inventory counts to maintain data integrity.
- Compiled weekly reports on purchase orders, inventory levels, and invoicing activity to provide insights for decision-making.
- Sorted, copied, and filed billing documents to ensure precise record keeping.
Education
Associate Degree - English Language
IUTSO
Anzoategui, Venezuela12-2018
Skills
- Salesforce CRM expertise
- Appointment scheduling proficiency
- Calendly proficiency
- Client management
- Outbound call strategy
- Lead qualification
- Customer outreach
- Customer engagement
- Inbound call handling
- High-volume call environments
- Data entry accuracy
- Fluent in English and Spanish
- Active listening
- Adaptability to feedback
Software
Go High Level
Close
Stripe
Slack
Timeline
Appointment Setter (High Ticket Sales)
The FlipSisters
08.2023 - 09.2026
Customer Service Representative
Wing Tel Inc.
04.2020 - 08.2021
Spanish Interpreter
Lionbridge
01.2019 - 03.2020
Logistics Assistant
Forjas Del Sur, C.A
05.2018 - 12.2018
Associate Degree - English Language
IUTSO