Anh To
Triadelphia,WV
Summary
Driven Manager with a proven track record at Bella Nail Bar, enhancing customer satisfaction and employee productivity through expert team leadership and effective communication. Excelled in operations management and staff development, achieving significant improvements in service delivery and workplace efficiency. Demonstrated exceptional problem-solving and staff training abilities, fostering a professional and engaging work environment.
Overview
3
3
years of professional experience
Work History
Manager Nails Salon
Bella Nail Bar
03.2021 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
Education
12th -
THPT NGUYEN HUNG SON KIEN GIANG PROVINCE VIETNAM
Viet Nam04.2017
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Staff Management
- Operations Management
- Project Management
- Customer Relationship Management (CRM)
- Performance Management
- Staff Development
- Sales Techniques
- Policy Implementation
- Schedule Preparation
- Sales management
- Workforce Management
- Business Administration
- Marketing
- Performance Evaluations
- Product Management
- Budget Control
- Business Development
- Business Planning
- Financial Management
- Brand Management
- Salesforce Management
- Teamwork and Collaboration
- Customer Service
- Decision-Making
- Computer Skills
- Team Development
- Work Planning and Prioritization
- Hiring and Training
- Customer Relationship Management
- Managing Operations and Efficiency
- Training and Development
- Task Delegation
- Staff Training
- Employee Coaching and Mentoring
- Scheduling and Coordinating
- Goal Setting
- Documentation And Reporting
- Professional and Courteous
- Good Judgment
- Schedule Management
- Employee Development
- Emergency Response
- Technical Proficiency
- Schedule oversight
- Human Resources Management
Languages
Vietnamese
Native or Bilingual
English
Professional Working
Timeline
Manager Nails Salon
Bella Nail Bar
03.2021 - Current
12th -
THPT NGUYEN HUNG SON KIEN GIANG PROVINCE VIETNAM
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