ANH TRAN
Portland,OR
Sometimes the questions are complicated and the answers are simple.
Dr. Seuss
Summary
Accomplished Program Supervisor well-versed in running station programming in high-stress environments. Expert in personnel leadership, resource management and key decision-making. Articulate, motivational and analytical in approaching problems impacting team performance or station results.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
1
1
Certificate
1
1
QMHA
1
1
CADC
10
10
years of professional experience
Education
Bachelor of Science - Public Health, Pre-Nursing
06.2016
Skills
1 Leadership and Supervision
- Managed and supervised team of residential counselors, providing guidance, support, and direction to ensure efficient program operations
- Developed schedules, conducted performance evaluations, and implemented training programs to enhance staff effectiveness
2 Counseling and Therapeutic Techniques
- Applied evidence-based counseling methods to support residents in managing emotional and behavioral challenges
- Utilized individual and group therapy sessions to foster emotional growth, conflict resolution, and skill development
3 Program Development
- Designed and implemented therapeutic programs tailored to needs of residents, promoting personal growth and well-being
- Collaborated with multidisciplinary teams to create comprehensive treatment plans and strategies for each resident
4 Communication and Collaboration
- Maintained open and clear communication with residents, their families, and staff to provide updates, progress reports, and feedback
- Collaborated with social workers, therapists, and medical professionals to coordinate holistic care plans
5 Case Management
- Oversaw case files, documentation, and record-keeping to ensure compliance with regulations and maintain accurate resident histories
- Coordinated with external agencies and service providers to secure necessary resources for residents
6 Cultural Competence
- Demonstrated sensitivity to cultural diversity and individual differences, promoting inclusive and supportive environment for all residents
7 Time Management:
- Juggled multiple responsibilities, such as administrative tasks, staff supervision, and resident interactions, while maintaining high level of organization and efficiency
8 Training and Development
- Conducted training sessions for staff on topics such as crisis intervention, effective communication, and trauma-informed care
Certification
BLS
QMHA II
CADC II
Languages
Vietnamese
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Program Supervisor - Cascadia Behavior Healthcare
01.2019 - Current
Teacher Intern - AmeriCorps, Metropolitan Family Services
10.2017 - 08.2018
Care Coordinator - Pegasus Social Services
07.2017 - 03.2019
Data Analyst - Epic
05.2015 - 02.2017
Office Assistant - Portland State University
06.2013 - 03.2017
Portland State University - Bachelor of Science, Public Health, Pre-Nursing
Work History
Program Supervisor
Cascadia Behavior Healthcare
01.2019 - Current
- Supervision and training: responsible for supervising and training QMHA who work directly with clients
- Program management: responsible for managing program operations, such as monitoring service delivery, tracking client progress, and ensuring that services are meeting program goals and objectives
- Quality assurance: responsible for ensuring that services meet regulatory requirements and quality standards
- This includes conducting regular audits, reviewing client records, and developing and implementing corrective actions as needed
- Collaboration: collaborate with other program supervisors, clinical staff, and external stakeholders to ensure that services are coordinated and integrated
- Performance evaluation: responsible for conducting performance evaluations for QMHA to ensure that to meeting job requirements and providing high-quality services
- Budget management: responsible for managing program budgets and ensuring that resources are allocated effectively.
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
Care Coordinator
Pegasus Social Services
Portland, OR
07.2017 - 03.2019
- Orientation – Describe residential program and treatment to new clients
- Assessment – Gather data from client and other sources; analyze and interpret data to identify client strengths, weaknesses, and needs
- Treatment Planning – Collaborate with client to develop treatment plans, identifying and prioritizing problems, goals, and treatment methods
- Counseling – Provide individual, family, and group counseling
- Education – Provide clients and their families with information about substance abuse, co-occurring disorders, treatment, recovery, and resources
- Crisis management – Respond to client needs during extreme distress or emergencies
- Case Management – Coordinate with clients and resources to focus on identified needs and goals
- Maintain client confidentiality and high ethical and professional standards
- Prepare for and participate in individual and group supervision, case review, and clinical staff meetings
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
Teacher Intern
AmeriCorps, Metropolitan Family Services
Portland, OR
10.2017 - 08.2018
- Showed progressing knowledge and abilities by logging observations, teaching times and specific lesson plans for supervisor review.
- Helped cultivate learning-focused and welcoming atmosphere for students of cultural and socioeconomic backgrounds.
- Focused to the development of children such as nutrition and environment
- Compared data of children by beginning of the year and last date of school
- Support families with different culture in their own situations
- Created activities outside for kiddos and created events for families
- Reviewed students' classroom assignments, homework and tests to evaluate knowledge of subject material and assign grades.
- Collaborated with colleagues to design learning outcomes and thoughtfully address individual student needs.
- Protected students in classroom environments and transitional spaces by following effective security protocols.
Office Assistant
Portland State University
Portland, OR
06.2013 - 03.2017
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained and updated office records, both digital and physical.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Collaborated with various departments to complete assigned tasks.
- Submitted employee payroll documentation weekly to avoid errors and kept employees paid accurately and on time.
Data Analyst
Epic
Beaverton, OR
05.2015 - 02.2017
- Produced monthly reports using advanced Excel spreadsheet functions.
- Identified, analyzed and interpreted trends or patterns in complex data sets.
- Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
- Upheld security and confidentiality of documents and data within area of responsibility.
- Used statistical methods to analyze data and generate useful business reports.
- Participated in requirements meetings to understand business needs.