Learning Amazon Vendor Central, Etsy, Pinterest, and Mercado Libre

Ambitious and focus driven, with 6 years of experience in e-commerce marketplace management. A healthy dose of creativity and thinking outside the box problem solving skills. Constantly learning and adapting to new market trends, product lines, and best in class practices. Excellent reputation of delivering customer satisfaction.
Contracting work to process orders for biomedical lab samples to hospitals and clinics for data research. Work is time sensitive and climate control. I've developed a faster process to help speed up operations as they were getting higher volumes of orders. I also reorganized their office and warehouse for efficiency and cleanliness. An increase in efficiency by up to 500%.
Managed the warehouse operation and online marketplaces for an off-grid solar equipment and electrical parts business. Day to day tasks includes but not limited to; opening of work facility, oversee the process of orders on all sales channel (meet 24 hour process benchmark each day), prep orders to be fulfilled, answer customer inquiries, process returns/refunds, order shipping supplies, create POs for inventory replenishment with each manufacture/supplier, manage warehouse team to prep and package products to ship to Amazon FBA, take customer calls, update price changes, inventory SKU mapping, and managed e-commerce channels sales growth.
Career Highlights:
Examples of work:
Intern on how to run a small restaurant business. Responsible for day to day food prep, cashier work, waiting tables, bussing, dish washing, and cleaning the restaurant. Learning how to be a part of every aspect of running a restaurant from early morning opening until leaving late at night after a full clean of the establishment.
Restaurant waiter responsible for providing excellent customer service. Helped improve restaurant's yelp review improve from 3.5 stars to 4.5 stars. Other duties include cashier, cleaning, food running, opening, and closing each day.
Department assistant manager to health and wellness, kitchen, and home departments. Responsibilities include meeting quarterly quota, prevent theft, keep shelves stocked and organized, upsell to customers, provide best in class customer service, bagging, emergency clean up, morning orders, inventory count, and go backs.
Customer Service
Problem-Solving
Attention to Detail
Excellent Communication
Amazon Seller Central
Amazon PPC Ad Campaigns
Ebay Hub
Magento
Walmart
Overstock
Wayfair Partners
Shopify
Microsoft Office 365
Zoho Office Suite
Channel Advisor
Helium10, AmazeOwl, JungleScout
Gimp2
Canva
English - Reading, Writing
Vietnamese
Self-Motivated
Data Entry
Learning Amazon Vendor Central, Etsy, Pinterest, and Mercado Libre
Improving on Ads Campaign with larger budget
Gaining experience in other industries and product lines