Ani Davtian

Interact with Massport staff, airlines, passengers, and State Police to coordinate ground transportation activities.

Monitors all terminal flight information and display systems and contacts dispatcher with number of cabs needed.

Maintains logs of information regarding taxi numbers and time.

Communicates with transportation supervisor regarding interruptions in scheduled bus and limo service due to operational constraints.

Monitors radio and telephone for emergency and routine communications.

Assists public by providing information, resolving issues arising, or answering questions. Issues violations for curbside parking to ground transportation operators.

Completes forms and signs violation forms.

Appears in administrative hearing, hackney officer hearing, or East Boston court as necessary to represent MPA when violations are disputed.

Responds to emergency situations according to airport procedures, airport emergency codes, and acts as member of first response team, as directed.

Performs the Cab Pool Dispatcher duties:

Receives and logs 2 way radio and telephone communications, monitors all GTU Curb Agents.

Dispatches cabs to location requested, releases cab numbers to GTU curb agents via radio.

Operates PA system to announce numbers and location to cabs.

Maintains log sheet, and short trip sheets.

Monitors cab lanes.

Dispatches cabs via computerized dispatching system.

Performs Terminal Dispatcher duties:

Keeps line of taxis moving through airport and terminal.

Anticipates needs for arriving aircraft, contacts dispatchers for taxis.

Checks cab tickets for valid numbers.

Communicates with carriers.

Fills out short sheets for cab drivers.

Communicates clearly, provides information and answers questions from the public.

SECONDARY JOB TASKS: Performs other duties as assigned.

• Represented Massport as a Passenger Service Representative and liaison to the traveling public by providing customer service and translation services to airport customers and internal tenant agencies.
• Assisted the traveling public by staffing information booths, assisting with crowd control and security at airport checkpoints, and by maintaining communications with various entities while assigned to the airports communication center.
• Served as an airport ambassador traveling throughout the terminals, the parking garage walkway areas, to assist passengers in need, to facilitate terminal passenger flow to ensure Public Safety requirements are met at key points of entry and airline processes.
• Operated the Flight Information Display system, Massport’s Website, and provided the public with information relevant to airline/airport information.
• Prepared accurate written daily logs detailing work activity and relevant passenger comments.
• Ensured all work related informational materials are organized, updated, and well-stocked on a daily basis.
• Provided educational tours for local educational institutions, community special interest groups and travel/tourism organizations.
• Responded to snow and emergency situations according to airport procedures and airport emergency codes, and acts as a member of a first response team as directed.
• Provided terminal assistance and escorts to support Public Safety Dignitary Movements, Consular Corps and Special International Services, as well as providing Meeter/Greeter escorts in coordination with convention bureaus, meeting planners, tour operators and marketing groups.
• Trained new personnel, including ground transportation carrier and airport familiarization training for newly hired airport employees.
• Worked on, researched, and completed special projects as assigned.
• Recognized by U.S. Customs and Border Protection (CBP) leadership at Logan Airport for providing key translation services during interviews of subjects deemed be of national security interest.
• Referential Contact: Jean LaGuerre: Tel 508-846 2695

• As an international flight attendant, my duties were to oversee 4-6 attendants and manage their placement and duties aboard flights.
• Cross referenced the flight manifest with the Pilot and First Officer on board as well as assisted those in the cockpit alongside the communications officer with anything they needed pre/post and during all flights.
• Assisting passengers in seating arrangements, as well as assisting those with disabilities and/or medical problems while prioritizing the boarding process.
• Prepared passengers for possible complications during the takeoff and landing process.
• Signed off paperwork alongside the Pilot regarding checklists of flight status and passenger manifest.
• In emergency situations, communicated with ground operation control.
• Maintained a strong rapport with all crewmembers, and passengers during flights.
• Provided CPR and handled Defibrillator units aboard flights providing trained medical assistance to those in need.
• Referential Contact: Peter Lundgren: Tel 011-46-70 230 77 65

• Provided service to all passengers at the gate and processing pre-flight requirements.
• Verifying flight manifest as well as flights’ weight and balance was satisfactory.
• Satisfying and answering passengers’ questions and requests.
• Assisted passengers with varying needs.
• Controlled check in agents.
• Spokesman for the flights’ Captain and crew members.
• Verified baggage and food was properly handled pre flight.
• Provided excellent customer service and was recognized multiple times by the company as well as crew members.
• Remained calm in emergency situations.
• Referential Contact: Anders Molin; Tel 011-46-8 797 60 00

• Saleswoman providing customer service and sales assistance inside Boros retail stores.
• Representing the company in a positive light and excelling above what was expected in a given busy and hectic environment.
• Met and exceeded sales quota on a monthly basis.
• Provided excellent customer service and dedicated time to answering customer inquiries.
• Referential Contact: Ailin Asatourian: Tel: 011-44-79 56 03 39 18

• Internship with the Broadway School overseeing children aging between 5 to 10 years old.
• Assisted in tutoring students with their academic studies with all subjects.
• Referential Contact: Phone 011-1706-22 98 32: E-mail: head@broadway.lancsngfl.ac.uk