Ani Pogossian
Summary
Committed and motivational leader with excellent coordination, communication, and organizational skills. Experience working with cross-functional work groups during multiple program launches. Strong attention to detail and dedication to student and enrollment team success. Offering excellent problem-solving and conflict resolution skills developed over 15 years of experience.
Overview
19
19
years of professional experience
Work History
Enrollment Manager
Western Governers University
Salt Lake City, UT
12.2021 - Current
- Managed two teams across multiple programs: MSN-FNP, MSN-PMHNP, and BSPNTR
- Supported launches of MSN-FNP and MSN-PMHNP
- Supported the launch and redevelopment of the BSPNTR program
- Successfully developed and promoted 7 direct reports
- Developed 6 new hires directly out of training to build their skillset to top performer levels
- Supporting direct reports through daily tasks as well as escalated situations
- Performance Management
- Collaborated with marketing partners to create and implement the enrollment portal video to improve student experience
- Standardized and implemented Salesforce and Marketing emails for consistency across functions
- Developed and implemented the BSPNTR Scheduling Agreement
- Collaborated with the NP Program Chair and Leadership team to standardize FNP and PMHNP MOU's
- Collaborate and support business partners across multiple functions on various projects to deliver successful results: Enrollment Operations, Program Directors/Chair, Office of Admissions, Change Management Teams, Project Managers, Transcript Department, Leadership, and Marketing teams
Senior Enrollment Counselor - MSN-FNP
Western Governors University
Salt Lake City , UT
03.2020 - 12.2024
- Assisted Senior Manager with the Master of Science Nursing- Family Nurse Practitioner (MSN-FNP) program launch
- Provide ongoing professional development and coaching to Enrollment Counselors
- Create and present weekly Team Meetings
- Developed and implemented the MSN-FNP/EducateU workflow to support and contact new leads
- Implemented the Program Profile for the MSN-FNP program
- Developed the readmission process for MSN-FNP readmission students
- Developed communication resources for Enrollment Counselors and students (salesforce emails, MOU's)
- Manages student escalations and provide coaching to Enrollment Counselors
- Collaborate with the Admissions and Transcript Departments for Enrollment Counselor and student success
- Key contact for Mentors and Academic groups: team communication/coordination with Enrollment
- Created the MSN-FNP Operations Manual
- Collaborate with Operations and Engineering teams to implement and organize student qualification requirements: LORs, Content Evaluation, Application Essay
- Coordinate and implement program updates for the MSN-FNP marketing website
Senior Enrollment Counselor - Prelicensure Nursing
Western Governors University
Salt Lake City, UT
01.2018 - 03.2020
- Provided student support and student counseling
- Served as the primary contact for students as they prepared their application for admission consideration
- Assisted with New Hire Mentoring and Training
- Collaborated with the WGU CA State Nursing Director, VA Scholarship Coordinators, and CA VA employees to successfully begin the first VA Loma Linda cohort
- Collaborated with the WGU Scholarship Department, VA Scholarship Coordinators, and CA VA employees to assist with the VHA EISP Scholarship application process
- Created presentations and trainings for the B.S. Nursing Prelicensure team and College of Health Professions Department: Prelicensure Program Cheat Sheet and training, Out of State Applicants, Discount Presentation
Enrollment Counselor - Prelicensure Nursing
Western Governors University
Salt Lake City , UT
08.2009 - 01.2018
- Provided student support and student counseling
- Served as the primary contact for students as they prepared their application for admission consideration
- Used a variety of methods to assist applicants; student phone calls, follow-ups, email requests, triaging admission documents, answering questions, and addressing concerns
- Managed and updated student records
- Completed and processed applications for enrollment
New Hire Coach/Account Manager
Discover Financial Services, DFS
Salt Lake City, UT
06.2006 - 07.2009
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor
- Documented conversations with customers to track requests, problems and solutions
- Fielded customer complaints and queries, fast-tracking them for problem resolution
- Assessed customer account information to determine current issues and potential solutions
- Led training sessions to teach new hires key job responsibilities
- Presented step-by-step job task instructions clearly and offered opportunities to ask questions for clarification
- Mentored team members to succeed and advance within the department and company
- Led training classes and recorded instruction for later use
Education
Bachelor of Science - Psychology
University of Utah
Salt Lake City, UT05.2014
Skills
- Strong written and verbal communication skills
- OnBase, Microsoft Office Products, Outlook, Microsoft Teams, OneNote, Genesys, Sharepoint
- Salesforce: Salesforce Lightning, Program Profiles, Cohort Calendars, Dashboards, List Views
- Troubleshooting
- Solution focused
- Critical thinking and analytical skills
- Active listening and emotional intelligence
- Organizational skills
- Strong knowledge of business processes as well as consumer and enrollment needs
- Launching new and off model programs
- Leadership
- Adaptability
Timeline
Enrollment Manager
Western Governers University
12.2021 - Current
Senior Enrollment Counselor - MSN-FNP
Western Governors University
03.2020 - 12.2024
Senior Enrollment Counselor - Prelicensure Nursing
Western Governors University
01.2018 - 03.2020
Enrollment Counselor - Prelicensure Nursing
Western Governors University
08.2009 - 01.2018
New Hire Coach/Account Manager
Discover Financial Services, DFS
06.2006 - 07.2009
Bachelor of Science - Psychology
University of Utah