Ania Billings
Sterling Heights,MI
Summary
Driven Home Health Aide and Customer Service Representative with proven expertise in patient care, vital signs monitoring, and interpersonal communication. Excelled at Loving Care Home Care of Canton by enhancing patient well-being and independence. Demonstrated exceptional ability in behavioral management and patient transportation, ensuring high levels of customer satisfaction and care standards. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Home Health Aide
Loving Care Home Care of Canton
Canton, MI
09.2019 - 07.2024
- Assisted disabled clients to support independence and well-being.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Provided mobility assistance such as walking and regular exercising.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Administered medication as directed by physician.
- Provided transportation and appointments management.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Monitored client health by performing routine pulse, temperature and blood pressure checks.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
Customer Service Representative
Concentrix
Farmington Hills, MI
09.2018 - 12.2018
- Responded to customer requests for products, services, and company information.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Tracked customer service cases and updated service software with customer information.
Education
Associate Degree In Nursing - Nursing Assistance
Wayne State University
Detroit, MI06.2018
Skills
- Patient transportation
- Progress Documentation
- Behavioral Management
- Care plan assessment
- Medication Administration
- Vital signs monitoring
- Mobility support
- Personal Hygiene Assistance
- Dressing assistance
- Patient Care
- Housekeeping
- Interpersonal Communication
- Recording vital signs
- First aid and safety
- State Driver's License
- Physical therapy support
- Medical Charting
- Light Housekeeping
Certification
CPR/AED/First -Aid Certificate
- HHA - Home Health Aide
- CHHA - Certified Home Health Aide
Timeline
Home Health Aide
Loving Care Home Care of Canton
09.2019 - 07.2024
Customer Service Representative
Concentrix
09.2018 - 12.2018
Associate Degree In Nursing - Nursing Assistance
Wayne State University